OpticsPlanet

This is the email I received on April 4, 2019
My complaint is how is it that these are in stock and I never received mine and I placed my order. Please read down at the bottom, I have posted my email confirmation showing that I placed this order back on March 13, 2019
I hope Opicsplanet can make this situation right. I have always been a loyal customer and have purchased high dollar items in the past. I am shocked at how I have been treated in this particular situation. I would like to avoid posting negative reviews but I really think I am the one that was not treated fairly in this process. I have copied and pasted email below and can forward them if requested.

Kurtis,

Thanks for checking with us - our initial orders for the VX Freedom riflescopes was placed with Leupold on February 18, with addition orders placed in February (the 27th) and two in March (the 6th and the 8th) as demand increased.

Leupold has provided ETAs of 4/2, 4/11 and 4/15 - they have obviously missed the 4/2 date, we're hopeful that they will meet the 4/11 date.

All the retailers are in the same boat, listing the 176533 as "more on the way/Expected availability: 2-4 weeks" (B&H Photo), "Overdue" (Midway), "Preorder", "Available for backorder" (Bass Pro).

I wish I had better news for you, but we're all waiting on Leupold. You were the 4th customer to place an order with us for the 176533, so you're pretty much at the head of the line, with only Brian W., Rick H. and Donald S. ahead of you - your order will be fulfilled in the first shipment received from Leupold.

We appreciate your patience.

Best regards,

Mark Harris | Team Leader
OpticsPlanet, Inc. | Product Intelligence Department
sales@OpticsPlanet.com | www.OpticsPlanet.com

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My original order email confirmation

Your Order Status Update
Dear Kurtis Lane,

Thank you again for your purchase. We're processing your order and have an update for you. The expected availability for certain items is listed below*:

Order #: [protected]

Order Date: Mar-13-2019

Reference #:

Description Price Availability*
Qty 1: Leupold Freedom Red Dot Sight, 1x34, 1 MOA Dot w/Mount, Matte Black, 174954
LU-RD-FREE1X34RDS-174954 $299.99 Estimated to ship within 8-19 days

We are working hard to have your complete order shipped as soon as possible and if we can ship sooner, we absolutely will. We will not capture any funds from your credit card until your order can be shipped. Upon shipment, you will automatically be notified with tracking information.

If your order is urgent, we offer thousands of products that are in stock and ready to ship. You can browse our full selection of products featuring FREE TWO-DAY SHIPPING, or contact us directly and one of our knowledgeable product experts will be happy to assist you.

Please accept our sincere apologies for any inconvenience this may have caused.

What if I have questions about my order?

Visit the Order Status page for up-to-date details on your order. You may receive your order in multiple-shipments. If you have questions regarding returns and exchanges please click here or contact us at the information below.

Best Regards,

OpticsPlanet.com Sales Team
Sales@OpticsPlanet.com
http://www.OpticsPlanet.com

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*Please note: We will always try to provide the fastest service possible, but please understand that the stated availability is only an estimate and not a guarantee. It may take longer than we estimate to ship this item. If you ordered expedited shipping, it will automatically be changed to Value Shipping due to the delay. For qualifying orders over $49 this option will be free. All other orders will be charged competitive shipping rates. International orders may experience additional delays. Please contact us if you still wish to have this order shipped using an expedited shipping method. If we cannot ship order items individually, shipment will be held until all order items have been aggregated in our warehouse.