Outback Steakhouse reviews and complaints 1
View all 488 complaintsOutback Steakhouse - Service
After an expected wait for our table, once we were being seated my son slipped while getting to his chair (luckily didn't fall to the floor). The floor beneath his chair had a large pool of liquid that appeared to have soap as there were bubbled at the top. Our waitress approached, inquired what we were looking at and then said something to the effect of 'oh, I guess you want me to clean it.' she proceeded to leave, came back with a rag, wiped the floor and asked if we were happy, so I said yes. She then left, returned several minutes later with bread, three clean dishes and one very dirty plate and left. About ten minutes later she came back, apologized because the table next to us 'kept asking for stuff' and asked for our orders. We then ordered drinks and she said (with her first eye roll), 'oh, I didn't realize. Let me get those for you, ' and she left. Several minutes passed and she returned, took our order and didn't seem to appreciate a question I had about portion size on a salad (second eye roll). Several minutes passed and she returns to tell my husband that they don't have any more burgers. My husband says, okay, I just won't get anything, which upon we received our third eye roll. Many more minutes passed, possibly about ten to fifteen, a salad was brought to the table (wasn't mine), then a second salad was quickly brought to the table (wasn't mine), then after several more minutes my salad arrives. I wait another five to ten minutes to ask for silverware... Fourth eye roll and was told that someone else was supposed to have brought them to our table. My main dish came out and was missing its side... Fifth eye roll. Should I mention that my alice springs chicken was burnt under the melted cheese? We ask for a container to carry home the remainder of my son's dinner, receive the dish, and have to wait another five to ten minutes to ask for our check. Our waitress brings the check and begins clearing our table while we are still sitting there finishing and looking over the check. When she finished we through cash in the check envelope and headed for the door. The only positive I can say is that she was good about keeping our drinks filled and quick with the bread. Also want to point out, the table next to us a gentleman had a burger and the inside was completely red (he left it on the table and we could hear him grumble when he walked out). The other table next to us received desert before their meals... We could also hear their unhappiness verbalized. Soooooo dissapointed with an evening out for our family.
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