TruGreen reviews and complaints 1
View all 275 complaintsTruGreen - Destroyed lawn
Hired TruGreen 3 yrs ago to help with lawn after my husband died. From year one my lawn went down hill. I contacted them and was told it wold get better. Only got worse. Follow year same thing. This year I called to complain and the rep hung up on me. I called Corporate and they said someone will get back to me. Nothing. Contacted again, asked for a manager to come out. He did, said someone perhaps over fertilized it. Said, your company is the ONLY that touches this lawn and for years I have complaining about it with empty promises. His advice was to get another company. Also said aeration may help I sid that has done every year until this year. He requested I allow it and it would be free of charge. Two days I noticed that my account had been closed and of course no contact from Corporate. Now I am stuck with a ruined lawn that will cost me thousands to have fixed. The damage TruGreen has caused. The rudeness. And too bad sucker attitude is beyond unacceptable. With that, I am contacting BBB, social media and any entity I can to warn others of this.
Desired outcome: The company to care about the customer and their property. To correct their damage and not toss them away.
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