Menu
For Business Write a review File a complaint
CB Fast Food Chains Captain D's 1438 N Germantown Pkwy, Cordova, TN, 38016, US
Captain D's company logo
Captain D's
reviews & complaints
Captain D's company logo

Captain D's

1438 N Germantown Pkwy, Cordova, TN, 38016, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 10:00 pm
Tue
10:00 am - 10:00 pm
Wed
10:00 am - 10:00 pm
Thu
10:00 am - 10:00 pm
Fri
10:00 am - 10:00 pm
Sat
10:00 am - 10:00 pm
Sun
10:00 am - 10:00 pm
ComplaintsBoard
J
8:41 pm EDT

Captain D's - Service

I just want to share with you my experience on my last visit to your restaurant in Cordova TN. First thing, the gentleman taking order at the drive thru could not have been any more unfriendly. He was short in his attentiveness and patience while I placed my order. Just down right unconcerned in get my order correct. Once I got to the window. The same terrible disposition and attitude quoted my price. Thinking that the price was a little price. I look at my receipt and saw an order of garlic shrimp thst I order was added to my order. Not wanting to continue this interaction I took my bag. I checked the content of my bag and noticed that the oreo cheesecake was missing. After sitting and waiting he opens the refrigerator and put a cheesecake in a bag. I have attached a picture of the receipt and the cheesecake I got. This was the worse experience I've every had at any Captain D's. All I ask is that I get what I ordered and just a decent interaction with your employee.

James Beard

[protected]@yahoo.com

[protected]

Desired outcome: That I get my paid for item and compensation for the unprofessional way I was treated.

Read full review of Captain D's
View 0 more photos
Hide full review
ComplaintsBoard
C
11:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Captain D's has left an official reply on this complaint.

Captain D's - didn't receive my loaded potato with my food

Simply didn't receive my loaded potato 🥔 she hadn't me my food said "have a nice day" get home no potato, they where busy I guess I don't really know but I would like a refund or something because I expect to have my food and I didn't but everything else is ok just no potato so Is it possible for you all to do something order 371 guest 001

My email is [protected]@yahoo.com

Read full review of Captain D's
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.