Workout Anytime

I joined Workout Anytime in September 2019. I added my husband in November 2019.

I called yesterday, 10/26/2020 to cancel services because my husband is working out of town for a few months.

When I joined in September 2019, I discussed the payment plan with the individual at the desk. Never once was it mentioned to me that it would be a year long contract. If they did I would not have joined because my husband works out of town alot. I left one workout facility to join Workout Anytime because of being able to workout 24/7. I was able to pay every three months at the facility. They asked me to sign the "black pad" which connects to their data base on the amount we agreed upon to come out of my checking account. Again, never did they explain to me about a contract. Further more, if it was a contract I should have been given a copy of the contract. I was never given anything. Then when I call to cancel services since my husband is working out of town I am told I'm under contract and services will be charged until 12/31/2020. First of all, if it's a year contract it should have ended when I joined in September 2019. I joined Workout Anytime in September 2019 as an individual, so I have not been under a contract at that time? Again, never did me or my husband have the knowledge there was a contract. When I joined initially, a friend of mine went with me and I asked her if a contract was ever mention? Nor she or my husband said a contract was mentioned.

The Dayton Workout Anytime has different college students and management it seems quite frequently. They need to train their staff/management better. I don't see how the contract can stand when it is not discussed or a copy given to their clientele. If someone is signing a contract they deserve something in paper form informing them about the information on the contract.

I had looked forward to joining Workout Anytime when we got back in town. I know we can use any facility across America but when my husband works there is no local Workout Anytime facility. I will not recommend nor promote Workout Anytime to any of my friends/facebook friends/contacts and will share their unprofessionalism in the Dayton facility.

I feel I should not be charged for November nor December 2020 since I initially joined in September 2019. If there was a contract it should have ended in September 2020. They forward me a contract showing my husbands signature in November 2019. That is when I added him to my membership. Again, we only signed the "black pad" never was there anything discussed about a contract. I am the original "head member" and I added him in November 2019 when he was transferred closer to home to work. Again, I joined in September 2019 and was the authorizing member so why did not get informed about a contract?

I really feel the Dayton facility needs better management and knowledge given to their clientele when they join. If there are contracts then each member deserves a paper form to know what they are signing. Again, I never received anything in paper in the form of a contract.

Attached is a copy of the contract we signed without knowledge it was a contract because we felt we were signing to have the fees taken out of our checking account. Again, my original date in joining was September 2019.

My member ID is 1033426WOA
Kathy Pendleton
116 Overlook Drive
Dayton, TN 37321
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