Westgate Resorts

Our concierge picked us up and 1st he basically downgraded us saying we honestly should not be staying here that this for the elite and we should be staying at the sister hotels. Then we were suppose to be on the trip because we became members in Sept with the travel club. So we recived a free stay here and was only suppose to have somone come talk to us to make sure we were using all that our ownership had to offer. But insted we get taken down to a room where they then are trying to upsale us into a time share and saying that the money we have been paying for several months and the amount that was on the paper was wrong and that was a mistake, then they told us we are not owners and proceeded in telling us our paperwork was wrong and the money we are paying is for nothing and made it that we need to pay 451 now a month to stay an owner, they basically was calling us liers. We then told them no 3 times that we already purchased something and they kept on saying that it was not real. My husband was very upset and the concierge was very rude about it.

Cedric and Carmen Wormely, Owners since 2007, Gatlinburg, TN

Date of stay: September 8, 2019 - September 15, 2019

Being an owner since 2007, we have always been pleased with our stays and enjoyed Westgate Resorts - especially the location in Gatlinburg, TN. However, upon arrival on Sunday, September 8th, we had the following issues:
• We had reserved one room but found that both of our units had been reserved, so we had to make sure our other unit was banked - we were told our concierge had to take care of that
• We had to wait for almost 10 or 15 minutes for someone to take us to our room; but we finally decided to find the room ourselves
• Once we arrived at our unit (66 23A), it was extremely disappointing. The room had black spots in the carpet in front of the door and a couple other areas, spots in some of the chairs, cracks in the kitchen tile floor, the stove was old and stained, the water jets in the tub in the bathroom looked moldy and black, there was mold in the grout between the tiles in the shower and there was mold on the ceiling in the shower area, there was a lot of dust on the air vents, there was dust on the wall under the vents and the glass in the back door was all smudged and unclean. As an individual with allergies, all the dust and mold was very disappointing and unhealthy for me. We sprayed Lysol in the room and even though we did not want to stay - we decided to stay in the room because it was late.
The next day once we got in touch with our concierge, she immediately made sure we were moved to another unit (70 21A). She provided great service. She indicated someone would call us when the room was ready. We packed our suitcases, etc. and waited. The front desk called to let us know the room was ready and that someone would arrive to assist us with the move and bring our key for the new room. We waited almost two hours and when we called the front desk to check on the status, the person we spoke to was very rude and discourteous. We decided, after waiting about another hour, to go to the front desk ourselves, to get the key. The front desk told us they had already sent it up and to go back to our original room and they would be there. Needless to say, no one was there. We called back again, after waiting, and was told staff would arrive shortly. We wasted almost half a day, after we packed the car, sitting around waiting even though they said our room was ready. Eventually, staff arrived - we got the key and found the room ourselves. Once we found the new room, we discover there was no parking in front unit. There was a rope on the ground that appeared to be used to enclose the area that is located in from of the unit. Since it was on ground and we needed to unload our suitcases - we thought it was ok to go up and unload the car. When we finished unloading, and went to return the car to a parking spot - security had put the rope up and left, leaving us locked in - even though our vehicle was in plain sight. It took about 15 minutes to get someone to come and unlock the rope. Once we parked, we finally got to settle in our room. It should be noted that during part of our stay, we noticed the rope was down and several vehicles were coming in and out of the area without being locked in. It was very inconvenient to have to be in a unit where there is no parking and you have to carry your luggage and bags up and down a hill to load your car. At least the new room was clean and very satisfactory. However, once again, with all the back and forth - we left a whole bag of groceries in the refrigerator in the old room. When we called the front desk see if it could be retrieved, since no more than 45 minutes had passed - we were told the house keeping staff had already disposed of the groceries.
Needless to say, this was the worst experience we have ever had at the Gatlinburg resort. Our concierge was wonderful and provided great customer service, but the front desk personnel was not friendly, was rude and had bad attitudes. We were really looking forward to the vacation, but had to deal with a lot of issues during half of our stay. Desirable resolution? It would be nice to be refunded some of our days for all the inconvenience. We also hope that the next time we come out to the resort that we have a pleasant, quiet stay in a clean and comfortable room. We hope to be treated like owners and not treated like we should not be there. The front desk personnel should also ensure they treat customers with respect and dignity. We do not want to regret our decision to keep our timeshare in TN.

I purchased a two-bedroom every other year unit during the value season and have been going the week of Thanksgiving for the last 9 years until the last 3 years when they decided to change the value season. We purchased ours because we liked going at Thanksgiving every year because my wife that teaches is off during that time. Now we can't go because of the change. Help!

My father was put into the hospital for a period of 17 days 13 of which he spent in ccu on a ventilator having seizures and aspirations he was then discharged from the hospital unable to walk or have any range of motions with his arms or legs he does not have health insurance as he had just lost his job a month or so no rehab or therapy was provided me and my brother nicholas aaron green a former employee at the great resort as a floor technician went to get a fmla form to have the doctor fill out on [protected] @ roughly 1045 to 1145 in which his supervisor Frank stated he should just put our father in a nursing home instead of using the fmla procedure our father is only 54 and has had a triple bypass but is able to function appropriately so as to the statement regarding my father I would like the situation to be approched and resolved in a manner accordingly.