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CB Medical Services and Facilities American Family Care 5150 N. Broadway, Knoxville, TN, 37918, US
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American Family Care
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American Family Care

5150 N. Broadway, Knoxville, TN, 37918, US
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J
9:56 am EST

American Family Care - employee

I took my son this morning to this urgent care to be seen. I go up to the front desk there's a patient ahead of me talking to the guy at the front desk as the patient walked away I heard the employee at the front desk, his name is Russell, get up and walks off and say " well I guess I was lying then" as the patient walked off. Wo I then approach the counter and As he sits there looking down at something he doesn't even lift his head up barely looks at me and says "what can I do you "in a very rude tone . And I said my son needs to be seen and he say fill out his information as he points at the tablet. No smile. No Good morning. NO nothing. Now I work at a doctors office so I know exactly how a front desk person is suppose to behave they are at the for front of your company. And I can tell you that I'm sure he made a lot of patient mad that morning as they already don't feel well. I will never take my son back there because of this. He should not be working at a front desk with a poor attitude.

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