Keller Williams Realty

I have been working with Jeremy Martin for about 2 months and I am not happy with the service I received during my home buying process. Jeremy initially was a fill in for a coworker to show me a home on Edison Street in Alcoa. We recognized each other and began searching for homes in the Alcoa, Maryville and Knoxville Tennessee areas. At this time I informed Jeremy I had to move by the end of June or no later than the July 5, 2019. I agreed to purchase a home on 501 Eelvyn Road, Maryville TN 37801. This did not go through because Jeremey did not tell the homeowners I needed the entire closing cost paid. He only told them the amount from the title company closing. He only took .4% off of his commission instead of the entire amount for this screw up causing me to lose the home. I continue to work with him to give him a second chance, only to see he has caused me another issue at the last minute. I agreed to purchase a home at 122 Overbrook drive, Knoxville TN and initially it was set to close on 07/15/19 but after I contacted my mortgage company they sent me an email scheduling me to close on 07/12/19. This information was told to Jeremy and he failed to informed the buyer. I have scheduled my days off, movers and uhaul for this Friday. Everything was set by lunch today and all of a sudden Jeremey sends me a text to let me know the owner is not able to move out until Sunday. This is unacceptable. I am requesting moving cost, percentage of his commission, and money to buy owner's furniture in order to move this weekend. I do not have any time to view property on a business day prior to closing. The owner should have vacated by now. This has caused my blood pressure to elevate. I would like a response by 07/10/19. Thank you

KATRINA HICKS
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