Darwin Homes Property Management

The water-heater flooded my entire basement on 05/27/2023. It damaged the AC unit, my washer, my dryer, clothes and my freezer. It is now an electrical hazard. The basement reeks of mold and mildew already! AC don't work... I called Darwin Homes immediately (same day), but they won't bring anyone out until June 2nd.

We, (my son and I), don't have water to wash ourselves. We don't have water to drink. We can't cook or even wash anything. It is an unsanitary state to be in. My son and I are at a relative home, due to the recent unstable conditions.

Yet Darwin Homes have the nerves raise the rent by 13%, come July 2023!... In addition, they sent a renewal notice on the day my current contract ended (April 27th), in lieu of following Georgia law, that states a renewal must be sent 60-days before lease contract expiration.

I've had snakes come in, ("somehow"), through the basement. My son and I have killed two. I submitted a maintenance request, which is not showing on the portal. Most likely coming through the hole in eaves, rear of the home.

The kitchen floor is sinking in. The floor was supposed to be repaired. For whatever reason, when I called to check on the status of repair, Darwin Homes cancelled the workorder!

When you turn on the kitchen light AND run water, the light flickers! Maintenance came and said no issues.

When I call customer service, there is a long wait time! And the property managers are ALWAYS evasive. You can never have a conversation with them, regardless of urgency. They will only respond via emails with no resolution or satisfaction to your inquiry.

I also have insurance but they're only willing to put me a hotel if living conditions are uninhabitable, (which they are), at a $100/day, for 30-days with a $500 deductible.

I'm livid!

D. Lindsey

Lithonia, Georgia