HomeAway reviews and complaints 1
View all 256 complaintsHomeAway - bad company
Trey Herschap has emailed a truly horrendous three page legal disclaimer. It is valid under the laws of the state of Texas. As I have never even been to Texas and am not resident in the US, it has no validity. But let us not tell him. After a month ceo Brian Sharples has replied to say that he has to leave legal matters to his staff as he does not have sufficient expertise. It might seem that his staff do not either in the international arena. He has confirmed as I thought that he read all my emails.
I will respect Trey Herschap's desire that I do not reveal whether or not Homeaway has refunded the $800 paid for my advertisement. But what I will say is that dealing with staff at the company in the UK and the US has been a truly depressing experience. They refused initially to remove an obvious libel. They refused to refund my subscription saying that I had canceled it myself. They demanded that I sign a horrible legal waiver, which could have placed all subsequent legal costs at my expense.
Potential advertisers will assess for themselves whether paying for an advertisement on a website which permits malicious and contradictory comments that are completely unfounded is a worthwhile investment. Maybe Brian Sharples should ponder this also, without recourse to his staff?
The complaint has been investigated and resolved to the customer’s satisfaction.
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Homeaway, you are taxing my renters 10% in Vermont for local taxes. The actual rate is 9% for state with "NO" 1% local Killington, VT tax (that ended 3 years ago) . I complain, but you don't change this and it happens over and over.
Do you just keep the extra money?
I made a booking online for accommodation and upon arrival I was told that there is no place reserved for me and that there is no way they could help me out.
Now at the last minute they say that they want to refund me which is not acceptable because I have no where else to sleep
Pls see your Case # [protected].
Your agent agreed that the owner of property #6665906 couldn't deduct 40E, re a service already paid for in the rental, from refund of the 200E for property damage when there was No damage anyway. My Res ID: HA-11X3Q5.
My name: Anthony Mercer
My email: agmercer@xtra.co.nz
Pls advise what has happened
Asap.
Home Away allows their home owners to list properties that aren't actually available on the dates they say they are. So they are not at all responsible to customers, even allowing vendors to misrepresent their properties.
I do not want to see their TV commercial showing the bar soap. I've seen it so many time especially lunch/dinner time. I instantly loose my appetite.
It is gross and disgusting. No "Class".
Case number:
Your HomeAway Property Case [protected] [ ref:_00D1aZzRr._5001aKv4TO:ref ]
issue with payment disbursement for Vicky Sutcliffe HA-NLCP6X
payment to owner overdue by 30 days. Customer service incompetend and cant come back to with cause of non-payment or resolution date
We found the house badly neglected:
- Screens detached and hanging open
- Handles on back door loose and barely functional
- Several years accumulation of dirt, sand, cobwebs under furniture
- Messy yard--no grass, no maintenance, just weeds
- Part of back yard littered with trash
July 29 to August 5, 2017
This was my experience after spending all night trying to find another place to rent after submitting payment for a rental in Waynesville, NC. I have contacted the Attorney General's Office, and the BBB. This is not right!
You are now chatting with an agent.
Agent
Thank you for contacting HomeAway. My name is Sally. How can I help you today?
Hi! I'm James Gray!
I tried to book this property for 9/1/18. As soon as I booked it, I went back to check and it said it was unavailable, so I figured I would hear from the property manager/owner. I never heard from her. After waiting 24 hours with an upcoming holiday weekend, I found it almost impossible to make a reservation. She is on many sites...and is double booking!
My Reservation # is HA-6R292P
Agent
I see. Let me check that first James.
Agent
Could you please confirm your trip dates?
9-1-18 to 9-2-18
She is doing this to many, MANY others...It's not right!
Agent
I see. I was able to check and as per checking the request got expired due to the owner failed to confirm it within 24 hours.
Yes...we called and texted her...
She has the property listed on about 3 different sites
We begged her to get back to us
Agent
Actually, it is not double booking. The owner has the option to advertised her property to a different websites.
We are complaining...we were locked in for 24 hours with an upcoming holiday weekend...
Agent
If you want I can try to look for an instant property that is open on Sept Sep 01, 2018 - Sep 02, 2018.
No...I have a reservation after looking for 4.5 hours last night without sleep
Agent
If you want to file a complaint, I can send you a complaint form.
Please
Agent
Alright. Please give me 2-3 minutes to create your complaint form.
Agent
Would that be fine?
I just want others not to have to go through this... Why does a property owner/manager need 24 hours?
Agent
We provide them 24 hours to confirm or declined a request, because for example, there are 2-3 person who wanted to reserved the property for the same dates then the owner can choose and negotiate to the possible renter.
Why isn't it first come, first serve? If that is your policy...You need to change it!
I'm fairly certain it is discrimination as well...I am going to contact the BBB and the Feds about this
Basically, what happens is she books the place...then if someone else comes along and wants more days...she goes with that one...because it is more money for her...
Agent
i'm really sorry about that. Could you please check your email? I sent the complaint form to your email.
It really bites for the customer...Please send me your form...also please tell me your President's name and address...I want to write him/her a letter.
Agent
Have you receive the form?
Yes
What's your Director's name and address?
Who is your supervisor?
Agent
I do apologize, for security purposes we are not allowed to provide the name of our president and my supervisor.
Is a scam they took my money and no one can't help or refund the money back! BIG SCAM !
I'm stressed after cancelling a booking I'm being told by HOMEWAY to contact the owner to do a cancellation. When I contacted the owner he told me, he doesn't have my money. I'm being tossed between the two parties. This is very wrong . I am disappointed by HOMEWAY .