PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - dirty, smelling section of store
The Petsmart on Balcones and 183 South in Austin, Texas has a section of there store in the back left in the cat Pedigree and Little Caesers that is rank, it smells like something is dead, maybe a mouse or rat? Spoiled food... I have been told that it has been like that for months and this person will not even shop there anymore. I smelled it myself two days ago and I cannot imagine how the employees cannot or just have learned to ignore it. I do not think this speaking well of that store.
I cannot take pictures of a smell or I would, I went myself to assure you that this problem was still happening. I think that the stock and shelves need to be checked for rotten food, mouse or rat feces and dead little creatures. This should be done throughout the store and of course the shelves should be decontaminated.
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