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CB Dental Services Castle Dental 401 E Whitestone Blvd Suite C105 TX, Cedar Park, TX, 78613, US
Castle Dental company logo
Castle Dental
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Castle Dental company logo

Castle Dental

401 E Whitestone Blvd Suite C105 TX, Cedar Park, TX, 78613, US
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1 complaint
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Working hours
Mon
8:00 am - 4:00 pm
Tue
10:00 am - 6:00 pm
Wed
8:00 am - 4:00 pm
Thu
10:00 am - 6:00 pm
Fri
8:00 am - 4:00 pm
Sat
Closed
Sun
Closed
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R
4:46 pm EDT

Castle Dental - Surprise billing

Beware this crooked dental place. I would give zero stars if I could. I called them due to a pain in a tooth and was given an appt for the next week. I gave them my 2 dental insurances so they could verify my coverage before I came to the appt. When I arrived I was told that they had talked to my insurance and my only cost for the procedure would be $250, which I had to pay before the procedure. 4 months later I received a surprise bill for $346.60. When I questioned the officer manager she was disrespectful and would not answer my question as to why I had been told my only cost would only be $250. I asked her several times and she avoided the question trying to claim it wasn't their fault and the quote was just an estimate. I asked her several times why I was told that they had pre-approved with my insurances and my ONLY cost was $250, so why was I receiving this surprise bill? She never would answer. She actually hung up on me at one point as I got more adamant trying to get her to answer, which she never did. This place doesn't care about people and will send you a surprise bill. I recommend you avoid this place and go elsewhere.

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