Tom Thumb reviews and complaints 1
View all 20 complaintsTom Thumb - Physical abuse from Tom Thumb employee!!
I paid for my food. The amount paid was taken off of my card. Their system froze. The attendant at self checkout refused to let me leave. I told them I paid for the food and I was leaving that it was their problem if the system was locked up. I had a statement in my phone that I paid. Their employee grabbed the cart. I jerked it so that the cart flew 3 foot off the floor. He would not let go and threatened me with violence. The manager finally showed up. The employee let go and I left. The manager did nothing to address the inappropriate behavior of their employee.
Desired outcome: I want a call from their corporate office or I will file a lawsuit. I will also report the incident to the local news station. The location is in Dallas at the intersection of frankford and north tollway.
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