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CB Retail Stores Family Dollar 3110 E Fm 2812, Edinburg, TX, 78542, US
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Family Dollar
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Family Dollar company logo

Family Dollar

3110 E Fm 2812, Edinburg, TX, 78542, US
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Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
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10:59 pm EST
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Family Dollar - Jackie / Night Cashier

First of all I have to say I had REALLY BAD CUSTOMER SERVICE today, as usual I went shopping as every Thursday or Friday for what I need at home due to my schedule at work being hard to shop at the AM. This evening I was walking by the paper towels aisle and I saw the Angel Soft being priced 2$, so I grabbed the bag and head to the front to get checked out. When I was telling the cashier I had seen the Angel Soft paper at 2$ she called Jackie which Jackie was having a good time speaking to one of her guy friends next to her and Jackie came over and said what? Cashier stated to her the customer which was me said the Angel Soft was 2$'s and Jackie stated NO it might be for coupons, I said no it is marked two dollars she refused and stated someone might have misplaced the Angel Soft paper towels. I was being patience and repeated myself letting her know there was not only that one there were like eight more. She laughed with her guy friend and I requested for her to go take a look at the price. Jackie walked to the aisle and saw that they were misplaced and I even took a picture of the items. When she saw me took the picture she started removing the paper towels from where they were marked two dollars and placed them some where else. I told her I didn't moved them she can check cameras. I asked "Do you honor your price?" Jackie stated No she will not honor the price because clearly I could see the bag has a 5$ and it doesn't matter where it's placed (Rolling her eyes). I requested the price for the two dollars due to all eight plus bags being there in the two dollars tag. There was no way someone misplaced them. Jackie went walking to the front and began talking to her friend opening the safe and counting money in front of her friend, after that I requested for her to please call the manager to see if she could honor the price. She rolled her eyes called the manager and clearly with a loud voice told the manager "AQUI ESTA UNA VIEJA QUE AHUEVOO QUIERE QUE LE DE EL PAPEL A 2 DOLLAR$". Jackie did not dxplained the whole situation the way it happened correctly she just told manager I wanted a 5$ item being charged 2$. For me that was SO DISRESPECTFUL that was trashy from her. I said "Ma'am that is noooo way to talk to a customer." She stated back "I am not telling you I am telling the manager about you, they are two different things." She turned around and laughed with her guy friend and I was so offended by how her actions where being set. She rudely said "You are not getting it for 2$ " I requested for the complaint number, and she refused to give me information she just stated I could come the day after and talk to the manager which the manager was hearing the whole conversation and didn't bug to let her know she couldn't be talking to customer or about customers like that. I told the other cashier to scan my stuff once she gave me a total I paid and left. I feel so upset and emotional at this time for the way they were about handling they're own mistakes. THERE'S NO REASON WHY JACKIE WAS RUDE TO ME AND TALKING LIKE THAT ABOUT ME TO THE MANAGER."

REALLY DISAPPOINTED!

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