Kwik Kar

Hello,
I am submitting a complaint against the General Manager of the Kwik Kar on 5021 Bryant Irvin, Ft Worth, TX 76132.
I went to Kwik Kar to get an oil change. I was greeting with a very welcoming gesture from an employee but when I went inside to wait, it became a very negative experience. Within a minute of me sitting in the waiting area, I heard a man screaming and berating an employee. This was so horrific that it became very uncomfortable to sit thru. This employee was so humiliated after the general manager left the area that he apologized to me for having to hear the encounter. I told him it was OK but it was far from OK. After the first encounter, the employee was working on the computer at the counter and the general manager came up to the counter and started again. I was floored at the complete disregard of someone listening to him degrade this employee. I do not know what transpired before I arrived but there is no excuse to treat anyone the way this employee was treated, especially in front of a customer. I was so angry I became nauseous. I asked another employee for the name of the general manager and employee. This person was so fearful of getting fired but gave me the names very reluctantly. Let's be clear. No one should ever feel fearful of losing their job for doing the right thing and I'm hoping this person will receive no repercussion. The name of the GE is Josh and the employee is Zack. I would like to be a repeat customer but there need to be done consequences for this very poor excuse of a GE.
I want to hear from someone at corporate.

Submitted,
08/07/19
A Marquez