Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - rip off high charges
They prescribe tablets for our cat and complete a urinalysis test - costing $69.00. They want us to come back every 2 weeks to repeat the same test and pay $69.00 again even with a wellness plan, what kind of a discount is this. Today - they wanted me now to agree to a $35.00 injection that is only good for 2 weeks for our cat and bring him back in another 2 weeks.
The doctor was unprofessional, then she stated that I did not sign something today agreeing to the max that they could charge for today before notifying me. I signed only allowing no more than $69.00, but when I walked in - the idiot doctor stted $84.00, I insisted saying that I was not going to pay it. I only agreed to $69.00 for another urinalysis test. Eventually, she asked the nurse again for the paperwork and it popped up out of no-where. They are a bunch of jerks, who think that they can push around the customer.
I was told that the front CSC do not know anything - they are sure right about that, since they are the ones that quoted me $69.00 for the test, but I arrive today and they think that they are going to charge me $84.00.
The complaint has been investigated and resolved to the customer’s satisfaction.
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When the urine is collected using a needle to draw it directly from the bladder the cost is higher than when it is a free catch. A free catch can only be done if the pet cooperates and urinates. This is the perferred way for certain tests that do not require the sample being sterile. If the sample must be sterile to look for an infection, or if the pet does not urinate then the sample must be collected via cystocentesis (a needle directly into the bladder). The different technique of urine collection most likely account for the difference in price. Hopefully this difference was explained.