Menu
For Business Write a review File a complaint
CB Wellness and Spa Massage Envy 5232 S State Hwy 360 Suite 610, Grand Prairie, TX, 75052, US
Massage Envy company logo
Massage Envy
reviews & complaints
Massage Envy company logo

Massage Envy

5232 S State Hwy 360 Suite 610, Grand Prairie, TX, 75052, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:00 am - 10:00 pm
Tue
9:00 am - 10:00 pm
Wed
9:00 am - 10:00 pm
Thu
9:00 am - 10:00 pm
Fri
9:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 8:00 pm
ComplaintsBoard
S
5:38 pm EDT

Massage Envy - Message received wasn't what I asked for

I booked a massage for my mother-in-law 3/23 at 3pm at the Grand Praire TX location. When booking I asked for a super deep tissue massage by an experienced therapist in pain management and sciatica. I said my mother in law is not petite, has weight and is 71, she wants a very deep massage and stressed this. I was told the therapist is as deep as they come and very experienced. Her massage therapist while nice and talkative was not at all deep pressure. She was very light, didn’t massage her full body (legs or feet) even though we asked for it and didn’t give water at the end of her service. Very disappointed in this location. I was very clear and specific at to what she needed to manage pain and this service left her feeling the same as she came in. They talked most of the session. I’m requesting a refund or complementary massage to make up for this.

Desired outcome: Complementary massage with an actual deep pressure therapist, or refund.

Read full review of Massage Envy
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.