Castle Dental

+[protected]
[protected]@gmail.com

Good afternoon,

My name is [protected] and I used to be a patient in Castle
Dental Willowbrook location, located on fm 1960. I have done 3 crowns
with 3 root canal, as well as several fillings. Spent over $6000 on
treatments. Since then I have gone to different Dentistry close to
my house to do cleaning and annual exams. Two days ago I did my annual
exam and xray. My dentist told me that I have abscess on tooth #30
because the root canal and crown wasn't done properly. Also my dentist
showed on x ray that another tooth #29 the crown is not placed
properly. So, both of my teeth need to be retreated asap. Also my
dentist advised me to take care of them now, otherwise I will lose both
teeth. So I went ahead and called Castle Dental and they told me that
Willowbrook location was closed and I should visit the nearest
location which is on 5020 cypress Creek Parkway, suite B1, Houston
Texas 77069. I had an appointment for today July 15th at 2.30 pm for
someone to resolve this matter and give me some options about last
treatment. At the check in I was told that my x-rays were lost. Doctor
who did my treatments last time, is no longer working there. So
another dentist did check up today and confirmed that I have to
re-treat the tooth #30 because of the abscess. I was expecting that
they were going to work out with me and would redo it for free or for
a little fee.But at the end they said that they are not responsible
and gave me an estimate of $3692 for the work that wasn't done
properly by their doctors. They didn't even pay attention to tooth #29
which needs retreatment as well. So I went out paying $39 just to hear
that they are not going to cover any work done in Willowbrook
location. It is not my fault that the dental work was not done
properly and I cannot afford to pay another $3692 out of pocket,
because I don't have insurance. I want the Castle Dental to fix it and
I am not paying for the dental work this time because it wasn't done
properly in the first place. I found my old xray before I did my
crowns and it doesn't show any signs of abscess or inflammation. Since
the castle dental lost all of my information and x-rays I can provide
them if needed. Please help me to resolve this issue because the
manager of castle dental is not willing to do anything about it.
Please feel free to contact me anytime, I will be waiting for an
answer from you.

Thank you so much for your time,

I have received less than acceptable services from Castle Dental in Houston, TX. It is always hard to make an appointment and the receptionist is always rude. Her name is Veronica. I came in on 9/21/19 to get an exam and I thought I would be able to get my cleaning in the same appointment, but there was no dental hygienist there that day. I rescheduled for a different day, and they called me to reschedule due to a dental hygienist not being available again. I expressed my frustration to Veronica and she rudely suggested I get my files transferred to another location if I wanted something sooner. I declined and I rescheduled for another day. I called yesterday to reschedule for a different day than I agreed to so that I wouldn't have to take off of work, and Veronica answered the phone and asked me to provide my name and number and that she would call back. She didn't provide a reason or anything as to why I couldn't make the appointment over the phone. I am not happy and will ask to get my files shredded and take my services to another dental center.