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CB Auto Parts and Repair Stores Firestone Complete Auto Care 2910 S Dairy Ashford Rd, Houston, TX, 77082, US
Firestone Complete Auto Care company logo
Firestone Complete Auto Care
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Firestone Complete Auto Care company logo

Firestone Complete Auto Care

2910 S Dairy Ashford Rd, Houston, TX, 77082, US
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1 complaint
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Working hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
9:00 am - 5:00 pm
ComplaintsBoard
A
10:31 am EDT

Firestone Complete Auto Care - Customer service

I had an appointment and I was not told wait time and only 2 technicians at check in. I was told after I waited 1.5 hour and my car was not yet pulled in. I was told to come back at 7am next morning. I came at 7am on dot to find doors not open, garage not open. The same lady who checked me in day before came pulling up after 7:05 and got out her car with her Chikfila bag and didn't even say Good morning. She told me to wait outside while she open up, and this is on a morning where it is cold outside. She had an attitude the whole time. What happened to Customer Service? I have been coming to this location since I moved to Houston, and have been very merciful in all their inconvenience. It only take one moment like this to push a customer away. I think Angela is her name...Well she just caused you all to lose another customer.

Desired outcome: Teach your staff Customer Service. Stop rotating through different people and truly keep quality people aboard.

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