Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Websites MyHeritage 1445 North Loop West, Houston, TX, 77008, US
MyHeritage company logo
MyHeritage
reviews & complaints
MyHeritage company logo

MyHeritage

1445 North Loop West, Houston, TX, 77008, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.myheritage.com
Category
Websites

MyHeritage reviews and complaints 1

View all 501 complaints
ComplaintsBoard
E
2:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage - missing dna sample kit

I am the customer of Myheritage account number; [protected]. I sent my dna sample to Houston Lab with DHL express shipment. The tracking number is [protected]. When I checked I see that is recieved by M Sanchez. But, the problem is there is no status update on my account about receivement. I am affraid if it is lost. Could you please check my envelope which my dna sample in.
My vial number is MH-FP6878

P.S. When I get my DNA box, It was damaged and one of my vial and your envelope was missing. And We called your customer service with my husband account number [protected] on 18 December 2018 to ask information what to do. (You can find conversation records). Customer responsible said me that I can send only one vial in a different envelope. And it would be no matter. If one vial could not be possible to explore DNA they said me that they will send me a new DNA box. Because of that please search a brown envelope which is different from Myheritage envelope.

Best regards

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
MyHeritage representative's response
Dec 28, 2018 3:47 pm EST
MyHeritage customer support contacts
Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

File a complaint Write a review
View all MyHeritage contacts
Dear MyHeritage member,

I'm sorry to hear about your experience.

As I read your review, I've located your account and I'm glad to notify you that the lab has received your DNA samples on December 27 (1 day ago).

If you need further assistance in the future, please don't hesitate to contact me at "catarina.vipsupport@myheritage.com" with all the details. I'd be happy to assist you with any inquiry you may have.

Kind regards,
Catarina, MyHeritage Team
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.