Tempur-Pedic North America

This is a report about our purchase of a Tempurpedic Mattress at Teletron, located at 10796 Bellaire Blvd, Houston, TX 77072, [protected], for the amount of 8, 117.67 charge on September 17, 2012.

Teletron claims that it is the Elite Dealer for Tempur-Pedic manufacturer and advertise on TV as well as on youtube about the 90 day free-trial (see www.youtube.com/watch?v=mD29zw84K2g). This 90 days free trial has been offered from the Tempur-Pedic manufacture and it is documented from official Tempur-pedic website (www.Tempur-pedic.com) as well as a quote we receive from their sale representative.

Since my mother does not speak English well she prefers to purchase the Tempur-pedic mattress (queen-size Grand Bed style) at the local Vietnamse store, Teletron. The saleman, Hoang Huynh, whose name is printed on the Sale Order, promised my mother that the mattress would certainly help with her back pain. In addition, because Teletron ads states that she can have 90 days trial and can return if she is not satisfy with it, my mother decided to get brand new Grand Bed mattress at full price. I used my credit card to pay for her and the mattress was delivered to her house on the same day.

After sleeping on the mattress for 6 days, my mother was not satisfy with it and she wanted to return it to Teletron. She called the Mr. Hoang Huynh (saleman), but he did not want to come and pick up the mattress. I called the store and spoke to the store manager (Phillip) and he told me that Teletron would not accept the mattress back. Phillip said that the store general policy is shown on the back of the sale order, which handed to us in the envelop when we paid. I explained that Teletron should honor what it had been advertised on TV and youtube regarding the 90 day trial, as Tempur-pedic manufacturer also has the same policy online. If Teletron is one the Elite dealers, then Teletron should be able to pick up the mattress and return it to the manufacturer. Surprisingly, Phillip disagreed, became angry, and directed me to contact Tempur-pedic manufacturer for further service. In an attempt to document that we wanted to return the mattress on this date, September 22, 2012, I had faxed the written request to Teletron.

After further investigation about Teletron, I found out that its name is not currently listed on the Tempur-pedic official website as one their elite dealers. Accordingly I suspected that Teletron is a scam, and therefore I called the credit card right away to dispute the charge.

Update Note: As the writing of this blog, Teletron has just removed its advertising video posted on youtube website (link above). However, we made a video clip that included an excerpt of its original advertisement here:www.youtube.com/watch?v=a4hPZUIUfCo