Dollar Tree

Dear Dollar Tree Customer Service,

I hope this letter finds you well. I am writing to express my deep disappointment and dissatisfaction with the terrible customer service I experienced at your Dollar Tree store #490 located at 5502 Fry Road, Katy, TX 77449. The incident occurred on July 3, 2023, at 8:41 PM.

During my visit to the store, I encountered an employee named Tamika who displayed an incredibly rude and unprofessional attitude towards me as a customer. I initially approached John, who was manning the register, to inquire about the name of his coworker. John informed me that her name was Tamika, which I later discovered firsthand.

Upon asking Tamika if the store had any spray bottles in stock, she responded in an aggressive and disrespectful manner. She shouted at me, directing me to the bottles located near the store entrance. Feeling taken aback by her tone and demeanor, I began searching for the items she had suggested. Unfortunately, Tamika proceeded to scream at me once again, this time in front of other customers, ridiculing me for not being able to locate the spray bottles in a blue box.

As a customer, I firmly believe that such behavior is absolutely unacceptable and a clear violation of the principles of good customer service. I have always regarded Dollar Tree as a store that values its customers and strives to provide a positive shopping experience. However, this incident with Tamika has left me questioning the integrity and work ethic of your employees.

It is disheartening to see that some employees are allowed to exhibit such blatant rudeness and lack of respect toward customers. This kind of behavior not only reflects poorly on Tamika as an individual but also tarnishes the reputation of Dollar Tree as a whole.

I kindly request that you thoroughly investigate this matter and take appropriate action against Tamika for her unacceptable behavior. Additionally, I urge you to reinforce the importance of proper customer service etiquette among all your employees. It is crucial for Dollar Tree to maintain a culture of respect and professionalism toward customers.

As a loyal customer, I sincerely hope that Dollar Tree will address this issue promptly and effectively. I trust that you will take my complaint seriously and implement measures to ensure that incidents like these do not occur in the future.

I would appreciate a response from Dollar Tree regarding the actions you plan to take in response to this complaint. I believe that by addressing this issue and striving for continuous improvement, Dollar Tree can restore my confidence in the company's commitment to exceptional customer service.

Thank you for your attention to this matter. I look forward to hearing from you soon. You can reach me back at my email address [protected]@hotmail.com

Yours sincerely

Rosa Garcia