Monarch Dental reviews and complaints 1
View all 90 complaintsMonarch Dental - Office management / scheduling
I'm a new patient, so I had my original consult and a follow-up appointment for dental work. The short version is this office has no office manager, so appointments, waiting and overall time spent there is absurd.
Ex 1: First visit, I had all paperwork filled out in advance to save time. I still waited in the lobby for 45 minutes before being taken back. After that, the visit ran long and I was late for work. Keep in mind this was for an initial consult, x-rays and teeth cleaning. They were so behind schedule, I opted not to wait another hour for teeth cleaning and left.
Ex 2: I scheduled my follow-up visit and was told 90 minutes. The visit took 5 hours. Apparently they overbooked and are understaffed. They would work on me, leave for 10-15 minutes, do some more, leave me again, etc. I was late to work again and docked pay because they lied about the time and took way too long.
The Pros: Staff is friendly, dentists do a great job.
The Cons: They don't have a local office manager, they're scheduling stinks, they're understaffed and can offer nothing but excuses when they go over their allotted time.
I got a manager (Sandra Contreras) on the phone and received an apology, but they refused to reduce the bill for this screw up. I will not be returning to this dentist office. Just not worth the hassle and wasted time.
Desired outcome: Discounted services
Latest Monarch Dental Reviews
Subject: formal dispute of billing error and request for resolution I am complaining about 30130 Monarch Dental, 3501 Towne Crossing Blvd, Mesquite, TX 972-270-6646TX 75150 Monark Dental on FM.78 in San Antonio TX. Payment Incorrect billing resulting in collectionsGiving a Voice to Consumers
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