Long John Silver's reviews and complaints 1
View all 460 complaintsLong John Silver's - long wait times, missing menu items, unethical behaviour
October 11, 2015 2:00 pm It has been a while since I have been to Long John Silver's because for some reason or another they never seem to fail and disappoint. I thought it would be okay to go since yesterday my brother and I had a discussion about how we were wanting to eat some fish. As a child this use to be one of my favorite places to eat and I don't ever remember having issues like what I've had in the past 3 years experiences. I am finally fed up with it and today I am writing about it. Today, after church I thought let's stop and pick up lunch and go home and have a relaxing Sunday. I went up to the drive through speaker and waited about 5 minutes before being asked to wait and place order. I waited an additional 5 minutes before being asked to just drive up to the window and place my order. There were two cars already waiting in front of me and I thought, how much longer could this possibly take. I waited 20 minutes in the same spot and still had not placed an order because there were still two other vehicles in front of me waiting for their orders to be either ready or taken. I drove across the street to another establishment where I was assisted in a drive through with extremely great service. As I was driving off I looked over to the LJS that I had waited approximately 30 minutes to place an order at and saw the same two vehicles that were in front of me waiting still in the same spot. Not only have I experienced extremely long hold times but when ordering usually the family pack they never have corn on the cob ready. Enough is enough, please get a management team that takes their job seriously and values not only their place of employment but also those patrons that want to eat there.
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