Firestone Complete Auto Care reviews and complaints 1
View all 601 complaintsFirestone Complete Auto Care - Tire mounting
I had 4 new tires put on my car a couple months ago. I kept what they said was the best of the four (I had some doubts as I saw the person grab up the first one from the stack with no real scrutiny on any, but as he had changed them took it as he saw them all as they were being changed out) and was told by the manager that day that once I found a new rim I could have it mounted. Finally got it in and able to take the new rim and the tire back to have mounted. The manager on duty said they couldn't mount used tires as it was a liability. Then said if it was one of theirs maybe could and he looked at it. As it was a Cooper tire he said no, and then told me the tire was bad anyway. (They had all passed inspection a couple weeks prior to changing, btw, was showing wear though, not unusable though) He was more than willing to sell me a new one though. I can see even though this location was an Expert Tire prior to the rebranding, they still run shady deals and lie a lot; anything to make a sale. I like Firestone tires, understand that policies may have changed in the years since I worked for Firestone, but I DO N0T appreciate being lied to and tried to get jerked around.
Desired outcome: Written and public apology
Latest Firestone Complete Auto Care Reviews
Horrible Product / Horrible Service Airbags replacement (rear suspension) Not trustworthy Unauthorized charges Battery installationGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!