Nissan

Detailing service sold a Hand Car Wax, Carpet and Car Seat Shampoo, Carnuba Wax, and Super Clean.

When I returned to pick up my vehicle after a 3 hour wait, the windows were still dirty, there wax or amour all on the interior windows. Dirt was still on the vehichle that I brought the car in with and the only offer of why the car wasn't cleaned per their marketing was that the hand wax would cost $150.00 dollars more. The carpets were done properly but they did not return the Nissan floor mats that belong to vehicle.

This issue is not resolved. The receipt states: Car# 451 Sale# [protected].
The company's only response on the mats is that they are in the trunk. It is an SUV. If the company did not steal the mats and held to their part of the 3 hour hand wax / super clean promotion the BBB complaint would not have been filed.

The mats are original parts bought with a Nissan vehicle and this company committed theft on non-return of the property and proper service resolution.

I bought a car from Trophy Nissan only to have them call me and tell me the vin. # Was incorrect and needed to come by and let them get correct number. I had given them a 3000.00 voucher and a 500.oo check on that car. When I arrived a dealer they informed me that bank would not finance that car for some reason. So they said I had to take another car one they had picked for me... I was very upset with this. The car I got was not what I wanted... But when I asked for my old car back they said it was already gone... So I took the other car and and asked for my check back. In all the commotion they didn't give me my check... I called back and they assured me that it had been mailed. When I didn't receive my check I called my bank and stopped payment on it. About a month later I received a call from Telacheck and they informed me that Trophy Nissan had cashed my check and they wanted their money... At that I refused and they have been calling my office and home phone threatening me with all kinds of things. I think this is wrong and should not be allowed... They whole experience with both have been unbearable and if I had to do it all over again I would never buy a thing from them... I still get calls from them wanting me to buy a car... What does that tell you. They were suppose to do some work to the car I got and have never set and appointment. So no that would not be where I would go if I had it to do all over again... I guess in short it is going to cost me a lawyer to get this straight... I still have the contract on the first car... Oh me...