Discount Tire

Yesterday (10-16-2023) I went to Discount Tire to get air put in my tires. I had to go three times because the line was backed up out to the streets. The third time I went it was 525p and the line was still long but not out to the streets, so I waited because I needed air in my tires. I get to the front of line and it's one car ahead of me before it's my turn now it's 558p a gentleman goes to the car in front of me and says we are closed! So, then he comes to me and says the same thing. I then say we all have been in this line for 35 minutes are more, and you are not going to do the cars that's in line he said no we are closed, and we close at 6p. I said I understand that, but we have been sitting line for a long time he said again we close at 6p. I thought that was very unfair and rude and they should have taken care of the people that had been sitting in line for over 30 minutes. He also said just like when you go to a Dr's office they close at a certain time and when they close you have to come back. I told him that's not true they stay until the last patient is seen that's when he said well, we are closed and close at 6pm. So, my question is how you handle a situation like this when you have customers in line after closing time and they have been waiting in line for over 30 minutes and it's closing time.

Thanks In Advance

My name is Tonica Allen and I'm complaining about unacceptable and inexcusable service at Store 83 in Missouri City TX. Workers failed to report to customer that they broke off a lug and another was stripped. Customer discovered the issue after car began to shake when traveling 60 MPH. I returned to the store to complain and received an apology from the Manager. He said it would be taken of ASAP. I was given paperwork to have the broken stud replaced. I made the mistake of assuming all was well and they had taken care of the situation, until my husband realized I was still without a lug nut. I returned to the store and then was told the other lug was stripped and the tech failed to communicate that to the Manager. This entire situation is unacceptable and the tech was negligent for not reporting missing lugs!