Menu
For Business Write a review File a complaint
CB Animal Hospitals Banfield Pet Hospital 3119 Silverlake Village Dr, Pearland, TX, 77584, US
Banfield Pet Hospital company logo
Banfield Pet Hospital
reviews & complaints
Banfield Pet Hospital company logo

Banfield Pet Hospital

3119 Silverlake Village Dr, Pearland, TX, 77584, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
7:00 am - 6:00 pm
Sun
9:00 am - 5:00 pm
ComplaintsBoard
S
9:37 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Banfield Pet Hospital - Blood test results

On May 13, 2023, we took our dog for our semi annual blood and fecal test to ensure everything was ok. We pay Banfield Hospital a monthly fee and this service was included. We rely heavily on the vet's opinions and each time we ask how are the results showing and each time we were told his results were fine. In fact, the overall results were "good" according to the vet. We put down our dog two days ago who passed from Lymphoma cancer. We went back to his blood work in May 2023 discovering that his hemoglobin, lymphocytes, and neutrophil tests were not normal. We have soon discovered that lymphcyte test is an indicator of cancer. We were never once told by Banfield that further investigation was required. They took our money and were not diligent in informing us that there was issues with the blood work. They simply did not act in good faith or a good duty of care. We are not vet's and an owner should not have to investigate what the blood tests mean. We pay and rely on the opinion of experts to give us peace of mind that our pets are healthy. We are grieving the loss of our family member which has been tough and all this could have been avoided and we could have given our pet a chance of chemo. We are frankly disgusted that Banfield would place dollars over care. In future, we will not rely on what vets are telling us and do our own investigation which is deplorable. What has the world come to when you cannot trust the experts.

Desired outcome: An investigation into what happened

Read full review of Banfield Pet Hospital
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.