Mercedes-Benz International

Employee(s) Dealt With: Bonnie Beck and Kelly, and GM Kim Patterson

My Review of Mercedes-Benz of Plano:
Took in the car for check engine light, after repairs the light came back on in March 2011, took the car back, and she spoke to the mechanic in my presence, which stated that the part was defective, but she refused to allow the mechanic to do warranty work. when objected, she walked back to the shop and spoke with tech in private. she came back out and stated that the warranty work can not be done, raising issues with why we complained to service supervisor about her service.this was in April 2011. the car was not fixed, nor is it now. they refuse warranty on their parts, and this service adviser intentionally interfered with technician trying to replace the parts.

it is now 4 months later, and we are still trying to resolve the check engine light issue. I submitted above review to dealerrater.com on 08/19/2011

after filing this review I was contacted by the GM, and as his follow up with his staff, I am now threatened by both service advisers, and was told through the mechanic that they no longer will work on my vehicle, and the open service ticket is closed in retaliation of my initial review of this dealership's service work and it's vicious, vindictive service advisers. they refused to replace the faulty part or make a refund after checking the car for four days, saying they can not find the cause of the check engine light.

I have contacted their GM again and will take this matter up with Texas attorney general's office of consumer division, as well as bringing suit in court to recover the cost of defective parts, and damages caused, because this dealer no longer can be trusted to work on vehicle. I again e mailed the dealership and it's owner F.Ewing, and no responses are received yet, prompting this complaint filing to warn others of this dealer's service practices.