The Cheesecake Factory

On 15-July-2021 My husband and I went to the Cheesecake Factory at North Star mall in San Antonio, Texas ; before going I made a reservation on yelp but when I got there my reservation was no where to be found. We were told that we needed to wait about 25 mins. 25 mins turned in to an hour but that was ok because my husband bought me a purse during the wait.

A hostess sat us at our table at this pointe EVERYONE was nice and professional. I pushed the wrong button on my phone erasing the online menu so I asked some one passing by for the QR code to scan. Eventually Our waiter came and tossed our menus on the table and said "here are the menus; then he just walked off. My husband and I just looked at each other. Then about a minute later he slid some water and bread on the table like he was slopping pigs he did not say anything and just walked off when my husband was trying to ask him a question. At this point my husband and I just got up form the table and I asked to speak to a manager. Instead of getting the manager one of the hostesses went to go get the waiter. The waiter came and tried to explain his behavior. Eventually the Manager came up we told him the situation and told him that we were just going to leave. He offered us cheesecake my husband refused. We told the manager we saw on the news how waiters and waitresses were complaining about customers being rude and because of that we were going to be extremely nice, patient and give complements for good service and planned to tip $50. The manager begged us to stay but I did not trust our food would be handled in a good way in the back.

Waiters and Waitresses please know not all customers are bad provide good customer service do not throw or slide food across the table and say nothing; introduce yourself smile. Even though we are dining out do not throw or slide our food on the table like were are animals.

On Sunday July 14, 2019 my family came to Cheesecake Factory to eat. Our 4 year old daughter ordered the kids cheese pizza. When the pizza came out it was burning hot and we had no warning about it. As soon as it was set on the table our child reached for it and the pizza fell apart in her hands and onto her lap and burned her leg due to the temperature of the pizza. This is unacceptable as this pizza was on the kids menu and food this temperature is unsafe especially when it is set in front of a child.