SmartStyle

I took my daughter to salon #3391 on August 17th, to get her hair trimmed. We selected the cut & blow dry option for $18.95. The man working the counter asked if she wanted her hair styled. I asked how much it would cost for a cut & style & was told it would be $21 or $22. Since it was only a couple dollars more, we opted to have her hair styled as well. However, at checkout, the total was $34.45 not the $22 I was expecting. I reminded the stylist we were told it would cost $21 or $22. She stated that is in addition to the cost of the cut. I told her that was not what they had indicated; she continued to stress the charge was $34.45. I let her know I was unhappy with the additional cost & if I had to pay that much, we would not be coming back, nor would she be getting a tip; since we were being charged more than had been agreed upon. She shrugged her shoulders in response. I did not want to argue in front of my daughter. So I reluctantly paid the inflated charges and left. As soon as we got home I emailed Smart Style corporate office (actually filled out their contact us from) and told them about our experience. As of today 8/21 I still have not received a reply.

Most people choose to use Smart Style because of their affordable prices, however when they misrepresent the cost of services and then charge you the same prices you would find at a higher end salon, it defeats the purpose. $34.95 for a simple trim is outrageous! All we wanted was a trim, and only opted for the style (they curled her hair) because they told us it would cost just a few dollars more.

If you are looking for a good cut at an affordable price, I recommend going somewhere else.