Red Roof Inn

On August 2, 2021, my family and I have stayed before at the Red Roof Inn at 2405 West Hundred Road Chester, VA 23831. We enjoyed the Chester location, a beautiful hotel, and a great room! However, I made a reservation for a room at the Red Roof Inn located at 2204 Airport Blvd, West Columbia South Carolina for August 21 to 22, 2021. The reservation was for a Deluxe Double Room with Two Double Beds Smoke-Free as shown on their website please see the following link Cheap, Pet Friendly Hotel | Smoke-Free | West Columbia, SC 29170 (redroof.com)
We were excited to stay in a safe and comfortable room, but our room at the Columbia was not as it has been in the past. The pictures of the room and the main entrance on the webpage entrance are not from the Columbia location, there are highly deceiving. In addition, the attendant at the desk took me to the second floor to see the room. First, all the stair, and exterior corridors were wet, and water hoses stretching up the stairs creating a highly unsafe condition. All this is because the building was under the process of a power wash cleaning. Second, the worse was when the desk attendant opens the door for the room. As I walked into the room, water from the cleaning done at the external corridor got through perhaps the door of the room creating a pool of water. Has, I was standing in the pool of water, by just taking few steps in. I just looked at the attendant. I told him, that I want my money back. The attendant responder that he was very sorry, and not to worry. He stated that he will take care of my refund.
On August 23, 2021, I did receive a partial refund for $35.00. I am still waiting for my full refund. I also contacted my credit card for assistance to get my refund back as a promise by the attendant. The staff on duty could have cared less about showing a room. The room was very old, not clean and prepared for a customer, and had been smoked in.
I would like a full refund. In addition, for a quality control or compliance officer from your company to visit the Columbia location so recommendations and proper action could be taken to ensure the health and safety of your consumers.
Sincerely,
Carmelo Baez
3300 Shipley Street Apt 1125 Ladson, SC 29456
Tel [protected]
E-mail: [protected]@yahoo.com