Neibauer Dental Care

I was sent a bill 5/19/23 saying I had 30 days to pay the difference of what I had already paid and what my insurance paid. Fast forward today 6/13/2023, 25 days since they emailed me a statement, I got a call following up on the bill, from the office manager Sonya telling me if I don't provide payment now, they are sending me to collections that day. I made sure to tell her I was driving and it's not very safe to dig through my wallet while driving and make a payment. She proceeded to tell me then she was sending me to collections now. Someone should remind them of their own written policy that is in the statement they email out that you have 30 days to pay, but today I am being sent to collections after 25 days. I already paid $137.60 based on what they said it would be based on the difference of my insurance now I owe an additional 41.00 and now they are calling me and trying to force me to make a payment while driving when it hasn't been 30 days. I was also told that they have been trying to reach me however I called them last, I called them the day I got the text message asking that I call them regarding my account. When they over charged me in Oct 2022 and I had a credit it took me from 10/2022 till 4/2023 to get my refund they said they would mail me a check within 6 weeks, and actually I didn't even get it I asked that they apply it to this visit. I was so taken back at how a manager spoke, this is a bad example to have for this company. I have cancelled all appointments for myself and my family.

Dr. Navneet Josan, DO NOT GO TO HER! She is rude and when I stood up for my child during his visit she did not like it. She chose to not look at his chart, say he got something done that he did not and then asked me about. How dont you know, You the Dentist! This woman threw her hands up like to pause me from talking so she could finally read his chart. Then wanted to throw a paper up to my face and after I stood up and told her she better get that paper out my face she wanna run to the front and talk [censored] to the receptionists. The manager never not once asked what was wrong she just jumped to me being disrespectful and attacking the doctor and receptionists! And asked me to leave! I also confirmed with two receptionists that they did not feel attacked or threatened! They knew they were wrong. Oh but before being asked to leave the Manager allowed me to pay my bill! YOU MUST NOT FEEL THAT ATTACKED! I been going there for years and never had an issue but in places like that guess reputation means nothing when you not the one bringing in the money for services! Find a new place to receive dental services!

Date of incident: 13 Aug 2020. Last week my minor son had dental work done at Neibaurer - during the procedure the back of the instrument the dentist was using burned my sons lip. I could go into a long detail of how they didn't tell me it happened and let my son pull down his mask to show me the burn once he was in the car - I could tell you how the dentist admitted to my son and myself that the instrument she used had been worked on because they knew there was a problem but they DID NOT test it before using it on a patient - I could tell you how they apologized but didn't seem to really care or understand the severity. This happened last week - my son's lip has a HUGE scab and we are considering visiting the doctor, and possibly a plastic surgeon since we are worried about scarring. We paid over a thousand dollars during that visit, just to have my son burned and in severe pain. They will never touch him again. I am requesting full reimbursement for all the work that was done on 13 Aug. I want additional monies to cover the cost for doctor's appointments, possible plastic surgery procedure if there is scarring, and for my son's pain. Look at the pictures and think about what you would do if that was your child. I consider what they did to him as medical negligence.