Burger King

My Name is Mark Anderson. I live in Winchester, Virginia. My telephone number is [protected]. Two or more weeks ago I called into the corporate office of Burger King from my cell phone after having yet another bad experience at the Burger King in Luray, Virginia. I left a formal complaint with the associate I spoke with regarding the condition I found the bathroom. That information should certainly still be on file.

I have been going to this Burger King for over a year now. The reason I made the first complaint I observed the man who later identified himself as the manager enter the men's room use the urinal and then wash his hands but having nothing to dry them with he used his dirty clothes to dry his hands.

This men's room is one of the most disgusting I've ever been in. It usually is just full of fly's and has an offensive odor. Very often is has no tissue at the commode to use. There has not been disinfectant gel at the baby changing station for more than 4 months. There is never any hand towels to dry your hands! The towel dispenser is broken and the door to it is open and I have never seen any paper towels in it for the past 12 months. There have been multiple air dryers that have been installed that didn't work for months. There was another new one there today that appears to be working. FINALLY!

The sink on the right hand side to wash your hands has not been working for months. I have taken a photograph which I will attach showing the spigot all the way open and only a trickle of water being released. One of the urinals has a sign on it out of order and has not been fixed in I don't know how long? It is still being used even though the sign is on it. Neither one of the urinals flush electronically, so the urine stays in the urinal until someone decides to manually flush. Same way with the commode most of the time.

I have taken photographs showing no soap in the soap dispensers to wash your hands. There is a soap container which appears to belong inside the dispenser, however it is laying on the sink which is covered with water. In addition there always seems to be something nasty laying on the floor or on the sink. NO ONE EVER SEEMS TO CLEAN THIS BATHROOM! This time which is in one of the photographs is someones nasty bandage with blood on it.

There are two deodorizers locked inside cages near the ceiling which have not worked in the past twelve months.

In addition I want to comment on the associates who work there. I won't be purchasing anymore food there because of the condition these employees present themselves. There is one specific young black male who looks to be in his early 20's who prepares food in the back that wears clothes that literally look like they have not been washed for months. The manager has tattoos all over him, keeps a very disheveled appearance and has horrible looking greasy hair.

I am really surprised that after the first complaint I made weeks ago that something has not been done to bring this restaurant into compliance with the image that I'm sure Burger King wants to present. This place is absolutely miserable!

I am to the point of bringing this to the attention of the local and state health departments.

Now that I have made a second complaint that is in writing with photographs I am planning on waiting another week to see if there has been any improvements. If I don't see any I have plans to post this complaint along with the photographs to Yelp, TripAdvisor, Facebook,
and Twitter in addition to notifying the local newspaper.

I have not had anyone contact me about the last complaint so I have no idea as to whether or not my complaint was taken seriously or not?

I can assure you that I am about to make this very public and I am going to continue to take photographs showing the condition this restroom is always in.

I can't honestly say what the condition of the ladies room is in but I overheard a woman telling her husband that is was the nastiest bathroom she had been in during their trip so the ladies room must rank right up there with the men's room.

This place is an absolute disgrace to your reputation. Whoever owns this franchise should lose it! I'm quite certain that there are rules that require the restaurant to be maintained within strict guidelines and standards.

Sincerely,

Mark Anderson
[protected]