Rainbow Shops

This women here is seriously so unprofessional and rude. I came there on Thursday with my blind mom and she asked us was we ready and my mom said yes I walked away because I seen the sale on the perfumes. So I guess this women was in a rush to go back stocking or whatever she was doing. So while I'm over there looking at the perfume she was tapping the paper and said "NO okay then" and walks away. I get if you are in a rush but my mother is blind that is why she didn't give you any money for the stuff. The thing is you do not treat your customers that way. Then today I went in to return an item and she had me filling out this paper with my name, address, phone number for a return that I had with a receipt. I did everything besides my address. I shouldn't have to put my address on a period of paper you will be loosing and now everyone and anyone can see it. Anyways as I proceeded to tell her I don't want to put my address on she is rude saying well I won't do the refund. I said okay, I can put the police station address because as I stated my address shouldn't be on this paper. Then she was like then I will not do it. I said whatever as I proceed to put my address on the paper she keeps saying I will not do it. how do you know what my address is. She's looking in her phone searching in my address and keeps saying that isn't my address. She first said there was a Pizza Hut by my house I said ma'am there is no Pizza Hut in Warrenton Virginia what are you talking about. Then not only that she then proceeded to say my house was by a chick fil a. So I said would you like me to call the police and ask them to take you. Then she started acting like she had sense. After going back and forth her coworker finally came and helped me. She grabbed her Popeyes and went into the office. (I guess she was hungry) Not only that the co worker wanted to know what happen. I tell him everything that happened. Then, she comes back out and ask what happen. I told him what happened and she comes back out the office saying what happen. So I told her exactly what happened the other day. Anyways she then said this is my first time seeing you. I said now I know you lying I remember exactly what you had on. Red hair, black and white shirt. When someone disrespects my mom I will remember you duhhhh. Then she kept saying that didn't happen and I told her go look at your cameras. So then I finally ignored her for my money and left. This is ridiculous why am I arguing with a 60 year old women over a return with a receipt. Stop being disrespectful and you wouldn't have to be put in your place.

Oh yea why does it say mask mandatory and this women didn't even have her mask on properly. This is childish and very unprofessional.

Please see attached photo. I've already sent this complaint to the customer service department. Response was computer generated and unsatisfactory.