SmartStyle reviews and complaints 1
View all 308 complaintsSmartStyle - Hair color left on too long
My first complaint is concerning getting Wave Nouvea in June and not having any curl definition at all. When I went back I was told the rollers were to large but it could be re-roded in another 2 weeks. My head was a mess and I ended up spending $69 for shampoo, blow dry and curl. Two weeks later I went back and had my color redone. The color was put on and left on for 1 hour and 30 minutes. I became really upset because I had already told the beautician that my hair was shedding really bad. Today I went back because my hair is shedding more and feels like straw. She did a protein treatment for which I had to pay and of course I also had to pay for the other service.
I feel that this is not right, because if you create a problem you should correct the problem, and not at the clients expense. I am considering a lawyer, which is not how I normally function. So I decided to attempt to contact you first about the situation. Can I please get some help in trying to not go bald headed.
The complaint has been investigated and resolved to the customer’s satisfaction.
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