Super 8

I had been a guest at this location since May 16, 2019. I signed on as an extended stay guest. I ending up paying $406 per week for five weeks ($2030.00). I was rented a room on the first floor and almost immediately, I started to hear nonstop running back and forth coming from the level above me. This went on almost all day, every day since the onset of me lodging here. I had gone to the front desk several times about this issue and each time I was told lies by the staff. I asked if I could be moved to a different room. I asked "what measures as a company are you going to take to assist an unhappy paying guest when again, your mission statement says to provide a " friendly, clean, and simply super lodging experience "? He advised me that because I was already in the system as being in one room that he could not move me to another room. I asked for a discount ; he advised that because I was already billed at a discounted rate, that he could not provide a discount. I later learned that it was the front desk staff's family creating the noise. They all live there and they cover and lie for each other.
Some of the other issues that Id encountered since my stay here were the following : almost always, there is no one at the front desk; and even after ringing the bell, it still can take several minutes before someone appears; when the housekeeping comes to clean room, they do not clean out the microwave or the bathtub; they do not vacuum floors; my room is supposed to be a non-smoking room, however, I've never inhaled so much smoke in my life. I not only can smell cigarette smoke but marijuana smoke as well. The wi-fi and cable works half of the time. One day, while putting on my shoe, a spider crawled out from inside of my shoe. There are mechanical problems with both the main door to the room and the bathroom door. One day, the fire alarm went off, and when I went to investigate, I saw that in the room where they house the towels, water was all over the floor and water was coming from the sprinklers on the ceiling; there are issues where the pressure with the toilet is off. I reached out to both Super 8 Corporate and Wyndham Corporate and they did absolutely nothing. Don't ever stay here!