Massage Envy

DO NOT JOIN! They will rip you off and lie to you about the contract! The year long contract isn't a deal because you can not trust they will stop taking money out of your account... It took me three times to cancel it and only because I finally talked to someone and got their info while I was canceling the payment?!?! Then they do not honor the massages I had already paid for! And as other people I was told they do not know the corporate office phone number and with no luck I couldn't find it on the internet?.

Will never do business with this company again. Called about being refunded a package that was sold to me under miss leading pretenses. I've been calling this same MassageEnvy store to talk to the manager but still no solid reply. He (Jason) has been avoiding my telephone calls for the past two weeks and I feel as though the receptionists are screening my calls all day because I literally get the machine every time.

Tonight I parked my car outside of this particular MassageEnvy and placed a call where I would be able to see the people at the front desk. There were three women sitting there. I'm not sure if they knew who was calling but they were ignoring my calls just the same.

I will never do business with this company ever again and I hope that this class action lawsuit gets them for as much money as they can.

It's about time that people start standing up to this company for their terrible customer interaction, sales tactics and borderline scams.

I literally hate them.

My sister just quit her job working for this HORRIBLE UNETHICAL company. They make their therapists work for free, by not allowing them to clock in until AFTER they set up their rooms! They also clock them out for lunch instead of letting the therapists do it themselves! And the worst thing is that every time my sister gets a pay check it has no funds! She just quit and they gave her a final pay check TWO DAYS AFTER SHE quit, even though California is a FINAL PAY State. When she went to the bank to cash it, you guessed it, NO FUNDS!

I have experienced this same treatment by management at Massage Envy. My husband called in front of me to make an appointment for 2 hour massage and a facial during our vacation. I specifically asked for a certain date when planning our vacation and he confirmed our appointment with her. We got a call a day early saying we didn't show up for our appointment and all the credits we saved for this would be forfeited including the facial which my husband tried to tell him was still plenty of hours in advance that they shouldn't charge us for that. The manager Dan at Massage Envy in Glendale, AZ told my husband that since it was booked with other services he will charge for that as well. Unfortunately I understand how the technicians need to be paid, but the front desk girl incorrectly booked the date and the staff are not fail proof. We have an extremely prestine history with massage envy paying over a year contract each, never missing appointments, never randomly switching credit card information and treating technicians and staff very well. We are not the type of clients that would treat management, staff, or technicians rudely due to missing appointments we decided to just not show up for. The management should have looked at that and made an attempt to tallest not charge for a facial which wasn't schedule for 2 hours later. We even asked if they could reschedule us for anything for rest of week since it was our vacation and he told me husband "no" immediately without even looking to see if there was any availability. He was more than unprofessional. We decided after reading many poor reviews where this has happened that we should cancel. We called to find out that procedure and were told we can't cancel until Dec this year. We have been over our one year contract for a couple of months. It is never ending with them.

this people are thieves, they keep charging me every month, and I signed to have my membership frozen since they had a 6 month membership minimum and I needed to leave town for a while. the manager told me they could not refund me, if i wanted i could have more massages in the future when i get back, and told me to get a lawyer

Sorry actually just google massage envy class action lawsuit. the person filing the lawsuit is asking for willing participants and is a member of this website.

Someone is filing a class action lawsuit against massage envy. if you are interested just search massage envy lawsuit and the member's information should show up. at this rate and with the consistency of these issues and complaints from the company I believe that we have a solid case of fraudulent business action.

Wow, it's amazing. Massage Envy has confirmed that you can't fix stupid. I have a yearly membership paid for in full. For my birthday, I was trying to make an appointment for my two sons and myself. Keep in mind that these are appointments for services I've paid for already. Because I would not provide my credit card informtation for their files (which they say they would not charge); they refused to make the appointments. Now why should I trust them with my credit card when they are still charging my checking account unauthorized. The automatic withdrawal for the paid for annual membership should have stopped in July. An unauthorized withdrawal was made in August. I provided a copy of the withdrawal information from my bank statement which provided the ACH Trace xxxxxx Massage Envy 063; however, I was told they could not do anything about the charge unless I brought my entire bank statement in. Not sure what my bank statement would provide that they didn't already have. Prior this, my plans were to get a familymembership. That is out of the question now. Massage Envy - you catch more flies with honey than vingar. You can get customers but maintaining them is what keeps you in business.

I actually work at massage envy as afront desk associate, at at our clinic we do our best to keep the CUSTOMER happy. Corporate policy is corporate policy whether we, or our clients, like it or not. Just like you would follow corporate policy at your job, we do at ours. Any of you ### about the front desk and calling the therapists ghetto clearly suck. You're the ### we hate who come in and try and get free ### by whining about everything. And obviously wee're going to charge you if you don't show up for an appointment... are therapists work commission based...DUH. Have a little respect.

OMG! You people are so ridiculous! This is done in most health field settings and spas. As a therapist in the industry, you do not get paid if you don't do a massage. If you call to schedule an appt. and than don't show up, the MT does not get paid and they could have been booked another massage if you had canceled. Put yourself in the situation as a therapist and let me know how you would feel about it than. If you make an appointment than you are making a commitment and if you don't show up, you get billed for have the price of the massage so that the therapist can still make some money. It is very frustrating as a therapist to sit there a see a no-show. MT's at ME don't make a lot of money as you may think and every appointment counts. Try to be a bit more understanding about the requirements.