Mattress Firm reviews and complaints 1
View all 260 complaintsMattress Firm - S037256633
I purchased a queen size mattress, foundation, frame, pillows, etc. on 8/13/21. It was scheduled for delivery on 8/15/21. The driver had difficulty locating the entrance to our gated subdivision. He called from an adjacent subdivision which did not have a thru street to ours. I gave him detailed instructions on how to get to our entrance. A few minutes later I received a call from the dispatcher, Chris, [protected]. She said they could not deliver and that we needed to reschedule. Later I spoke with the driver and he said that the warehouse told him not to deliver. When the driver initially called, he was within 300 feet of our house, but we do not have access to the street he was on. He was in a white box truck. We asked the driver to please deliver, since he was so close. He refused, because he was told not to deliver by someone at the warehouse. We have purchased in the past from MattressFirm and had no difficulties with deliver.
Desired outcome: Discipline the driver and the warehouse manager who told the driver not to deliver and reimburse me for having to drive to the store to pick up the mattress, etc. and ruining dinner plans.
Latest Mattress Firm Reviews
Deny of valid claim for defective or failed mattress Deceptive sales and product not what we tested in store. Mixed Experiences with Classic Brands Sleep Products Incredible customer service and value Recent purchase: exceptional serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!