MultiCare Indigo Urgent Care reviews and complaints 1
View all 17 complaintsMultiCare Indigo Urgent Care - Charged even though no service rendered
Went in on 5/15/22 with medical concern... Checked me in. Took my copay... Sat me in a room and then 5 minutes into them asking questions about what's going on. The "doctor" walks in the room and says we cannot do anything for you here. I then asked I just want something specific looked at to see if hospital is warranted (they automatically said go to hospital without even seeing the issue) that was what I was trying to determine. They then informed me that even tho no medical service was performed (they didn't even take my vitals. I literally sat down in the room and was answering medical history questions.) that I would still be charged a bill for coming in. And they could not reverse that and that they would try to make it the "cheapest option"
The lady at the counter was saying, "oh, if I had known they couldn't look at it, I wouldn't even have taken your copay."
Will NEVER use this medical service again. Doctor was incredibly rude right off before I even asked about refunds, she just came in with a "why are you here" attitude...
Doctor would not even look to see if a hospital was necessary. Just cut me off whenever I tried to talk. Then escorted me out of the building (I was not acting irate or anything at all I even told the lady they sent in to "break the news to me" that I knew it was not her fault"
No services were rented, didn't even get my pulse taken... Hospital, dumbfounded that I was sent to ER without any assessment of the situation.
I can provide patient name and address and phone number if there is to be resolution to this.
This kinda person should NOT be in healthcare.
Said my copay would be refunded. We will see.
Desired outcome: Bill cancelled / Copay refunded to my insurance for services when no services was rendered doctor wouldnt even LOOK at the issue to make sure it warranted a hospital visit.
Latest MultiCare Indigo Urgent Care Reviews
I just don’t want this to ever happen to anyone again. Kind of Refuse to serve us The staff Communication False diagnosesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!