TruGreen reviews and complaints 1
View all 275 complaintsTruGreen - lawn
My parents have used Trugreen for the a number of years and the last couple of years had brown spots and was sold reseeding, aerating (which really made the lawn rough) and different chemical treatments. Each time promising this would correct the problem. I tried talking them out of using Trugreen last year but they my parents were told Trugreen would be able to correct. Again this Spring they were pressured to renew but finally realized Trugreen was not helping the lawn. I ran a soil analysis from the local Feed Store on the lawn to find out it was deficient in lime and needs 3, 770 lbs to correct an 10, 000 sq. ft. lawn. The ph is at 5 which is very acidic. We were told he was surprised the lawn would even grow as the ph should be at 7. This was caused by too much Nitrogen. Why didn't Trugreen figure that out. It is going to cost over $500 in lime alone to correct and that is with me doing all the work. And since this would kill the lawn if all put on at once, will have to be divided by 1/3 this Spring, next Fall and the following Spring. Plus all the dead spots which is about 1/3 of the lawn need reseeding. If you use the service, insist on them taking a soil test to truly know what should be put on.
The complaint has been investigated and resolved to the customer’s satisfaction.
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WE LOVE TRUGREEN! We have TruGreen and absolutely love them! Our neighbors all have them as well and they do a wonderful job! All of our years are perfect and look so good! We continue to use TruGreen every year! The employees are wonderful and so friendly! Anyone who doesn't love TruGreen or complains about them is ridiculous! They are a great company and do wonderful work! We will keep them forever!
This is simply not true. When they call to verify your program, INSIST that you want to be billed. They will try to tell you that you have to do one of the other two options, just keep telling them you want to be billed.
This is what I did, and I receive a bill after every treatment.
We declined TruGreen's services just based on their new payment rules. They insist on having your credit card or checking acct numbers so that they can automatically deduct their fees. They used to be willing to leave the invoice and then you could mail a check in. No more!