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On 5 April 2023 I attempted to book a balloon flight for 5 May, but this flight was cancelled due to the weather.
On the day that I knew that this was cancelled I tried to rebook for 11 May. This too was cancelled due to the weather.
On the day that I knew that this was cancelled I tried to rebook for 2 June. This too was cancelled due to the weather.
On the day that I knew that this was cancelled I tried to rebook for 30 June. This too was cancelled due to the weather.
On the date that I knew that this was cancelled I tried to rebook for 24 July. This too was cancelled due to the weather.
There are now no flights available, presumably because Virgin Balloon Flights have sold too many vouchers for too few flights.
I have written to Virgin Balloon Flights to ask for a refund, but their response is to check the small print and that their voucher scheme complies with the office of fair trading and the British Association of Balloon Operators.
I assume that I have to take them to the small claims court to get any chance of a refund.
Desired outcome: I want my money back.
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Same here! I cant believe this is the way they deal with customers. I can understand if someone buys a ticket and then decides they dont want it anymore but if they cancel a flight on their end they should refund the ticket if needed!