viv3 and focus cleanse review: fraud 63

I GOT MY MONEY BACK! Yes, thats right... I got it back, all $237.26 USD of it. Just keep emailing stating the terms and conditions 30 day money back guarantee... you will be refused at first, but email again and they will give you a refund.

clay.douglass@viveraglobal.com;
hostmaster@viveraglobal.com;
clay.douglass@localbillinglimited.com;
claydouglass@gmail.com;
mitch.platt@localbillinglimited.com

Good Luck!

For anyone having trouble ringing to cancel, I got through on this number:

+44 [protected]

Hi,

I have had the same problems as all of you and I have just emailed the Food Standards Agency in the UK. It seems to me that these things are making people sick so check out the following:

http://www.safesupplements.co.uk/what-are-licensing-laws-regarding-supplements.html

I have contacted the fraud squad, I suggest that anyone who has been scammed cancel your credit cards straight away. These people are thieves and will keep stealing from you if you don't. I am from Dublin and have contacted the health authoritys over in the UK to find out if these things are dangerous. I will send them the still sealed containers for testing as the ingredients advertised are different from those on the bottle. This seems to me to be the best approach as the UK police weirdly enough has no online fraud investigation facility - I checked. Don't be fooled by potential offers of getting your money back - you won't it's a scam. If you ring they will speel off the terms and conditions line and hang up. Your wasting your time other than it may make you feel better to roar at them. Remember it's pointless. Another person kindly wrote here about the 30 day refund as a posibble avenue to explore. I rang them they said you "may" get a refund not "will" get a refund and then hung up twice. Thanks for your kind efforts but this avenue will not work.

This is organised crime you will not get your money back. Crooks are not in the habit of reimbursing their victims. The only way to seek some sort of redress is (in my humble opinion) to alert the Food Standards Agency in the UK to a potential health hazard. This is all a pain in the ### as I'm sure you'll all agree but they might be caught under the trades description act. Maybe - don't hold your breath. Whatever you do don't take these tablets they be harmful.

Credit card companys seem to be aware of this yet they do nothing to warn there customers about it. I would have thought that is negligent but good luck with that one also.

Anyway, I think it's important that noone suffers physical harm from these things so you should email:

foodfraud@foodstandards.gsi.gov.uk

Good Luck to you all,

The email I just sent them is below:

Dear Sir/ Madam,

I have recently been the victim of a credit card scam by purchasing food supplements from a UK company Viv3.com. I believe the food supplements are not what they have advertised as the ingredients listed on the bottle are different to those advertised on the website.

I suspect that the products are not what is advertised and, according to people who have used the supplement they make you sick.

The scam seems to be well documented on the internet through various ripoff sites etc. I will provide the links below.

In a nutshell a customer orders the food supplement on a free trial basis and then your card gets billed repeatedly if you do not contact the company about ending a supposed "subscription" within 15 days. Internet money scams are obviously not your concern but I just mention this to give you the background.

I am concerned that not only is the food supplement that I received not what is advertised but according to internet blogs it appears to be dangerous to human health - there are reports of diarroeah, nausea vomiting etc. The food supplement I received has not been opened and is still sealed in its original casing. I would like to send both bottles to you for testing as I suspect they might be harmful to the public.

According to the website - http://viv3.com/ - the ingredients contain the following:

Colon Cleanse
Slippery Elm (bark), Aloe Vera (leaf), White Oak (bark), Gentian (root), BuleVervain (whole plant), Golden (root), Psylium (husk), Senna (leaf), Lactobacillus acidophilus (providing 90 million CFU at the time of manufacture).

Resveratrol
PolygonumCuspidatum, Resveratrol, grape seed extract, Quercetin, natural mixed Tocopherols, base of natural palm oil, Beeswax, Hypromellose.

According to the container the capsules contain only some of the above ingredients and a number of different ingredients.

I have contacted the company after a painstaking effort and they have hung up on me twice although I was cautious enough to remain polite so as not to give them any cause for prevarication. I have emailed them (main email address I received an automated rejection response) and have not received a response. I have not taken any of these products as (based on users' experience they appear to be very dangerous. I would appreciate if you would contact me and I would be happy to send you the sealed products by registered post for inspection. At this point I am not concerned about getting my money back but I am worried that they might cause someone grave harm.

I look forward to hearing from you,

Kind regards,

M

I'm so relieved right now - just got my new credit card and could see that I got everything back. What a horrible, horrible thing. I guess I can sleep well again. Good luck to those trying to get their money back, just keep emailing and phoning!

i also got scammed by these pple calle viv3, when i hadnt received it yet i contacted them on [protected] they said they wud send it cos there was a mistake.with my address, after 2 weeks when i contacted them again, whiles i had not received none of the products, they said they couldnt refund the money back to me and they kept hanging up on me, i had to cantact my bank to cancel my payments of 73.85

Change your bank.
I have contacted my bank also, as I have been scammed as well by this so called company.
The bank has told me that payments had to happen three times, before they could cancel my card. What a load of crock. Anyway it has been mentioned to them, they are aware of it, and now I do not want to have any money in my account for them to help themselves to. I am sick of being ripped by these people, and it seems to be happening all over the world.

I got scammed by this people. I paid for the postage, and I agreed for a free Acai Berry Detox, know they charge to my Visa card US$ 124.96.
Carmen Molina

Desde Santiago de Chile encargue (lo encontre en FACEBOOK) a Viv3 Focuscleanse un frasco de GRATIS de Acai berries, solo debia pagar por el flete, primero me cargaron en envio y cual sería mi sorpresa cuando me cargaron US$ 124.96

Creo que en facebook se debieran responsabilizar por tener este tipo de publicidad ESTAFADORA.

UK here. I too was fooled by their scam, I managed to cancel my order but still am £76 x2 poorer! It seems unlikely that I will get my money back as I didn't read the small print and I didn't ask for a refund within the 15 days stipulated. so miniscule it couldn't be read easily. What a con! Has anybody been successful in getting their money back, if so how?

Arthur

I am from Canada and was also scammed by this company, Viv3lab Ltd. The agents of my credit card company that I have dealt with has not been very helpful except for one, who gave me a local number to call ( instead of a long distance UK number as posted on my credt card statement) in order for me to cancell my so called "order". Just wonder any one from Canada has any successful experiecne in getting their money back and can share. I was told by this one helpful agent that there should be a Pickering address in Ontario that I can send back my shippment, however she did not have this address with her. I wonder if anyone has this address and can provide it to me. I swear that I will never purchase anything similar from the internet again. I wish the authorities can do something about this whole scam.

I have been scammed too. I think the best way to get back at them is to inundate them with lots of orders with phoney credit card numbers?

Their claim was right wasnt it - lose pounds in weeks! I lost about £200.
Basically unless you cancel the free trial within 15 days you get charged the full subscription which is about $75 per order.
If you havent been charged yet then call [protected] and ask them to cancel the subscription. The lady i spoke to was very helpful but said Iwas unlikely to get a refund as they hadnt breached the terms and conditions.
If you want to try and get your money back you need to write to:
Trading Planet, Attention: Legal, 56 Thornton Close, Palton, Chester-lelStreet, County Durham, DH2 1QH.
I guess a letter doesnt hurt but it is probably one we will have to put down to experience!

I also been scammed with this company, they charged me AUS7.40 for the postage each bottle one for acai berry and another AUS$7.40 for cleans THAT NEVER WORKED! they said its 30 day trial period and the stupid tablets didnt come until about 18 days and when i call their UK office told me that its over 15 days cancellation period that they charged my mastercard already (guess how much! AUS147.90 per bottle - so that is AUS295.8o - freaking rip off) and i said how can i cancell in 15 days if your item didnt arrived until 18 days! how am i suppose to have a trial if i dont have it!

Im calling my credit card company and organizing them to default the charges they charge on my account.

This scam should be stopped, fooling a lot of people!

I work for the dispute departement for a major financial instituition and recieve MANY dispute request for this company. I've never actually tried it but I did go on their site to read the "Terms and conditions" basically, it stipulates that if you do not cancel within the 14 day trial (whether or not you recieved the free trial bottle), you will automatically be enrolled in their " Elite club" and they will charge you an amount of 87-90$ per month and will continue sending you bottle of their partner companies. It also stipulates that there is no obligation and you can cancel at anytime by calling their toll free number. ( If it doesn't work, call your bank and they can provide you with a functioning number) Personally, I have called these companies for my customers and they have a very professional customer service and will cancel right away at your request. If you haven't recieved the bottle they will refund you and if you have, and wish to get your money back, all you need to do is send it back with a tracking number and the RMA# they provide you with and should be expecting the refund in a few days. If they fail to do so after 30 days, call your credit card company and they can start a dispute as"credit not processed." Honestly, there is a way to get out of this, cancelling your VIsa is NOT necessary, and it is impossible to put a stop payment on a VISA card. This may be very misleading in the marketing, but it is NOT fraud! You must be very diligent as to who you give your credit card information to and always read the merchant's terms and conditions!

Oh my God,

I been charged with the same 118 USA dollar for nothing, I receved the matterial late and I call before the end of 30 day of order
I call UK no. they said, you should call withen 15 days, how came, I receved matterial late, they said not our problem
they did not refund me, but I will try disbut through my bank and I will see

I work for a credit card company in the UK and have come across a lot of people who have been caught out by this. The main problem with companies like this one is that once they have your card details, they then have a 'continuous authority' (kind of like a direct debit) set up. If it's on your bank account, then you can phone the bank and cancel it. But if it's on a credit card, it's up to you to cancel it as you entered into an agreement with the company. Canceling your card doesn't always stop them taking the money, as if it's blocked as lost or stolen, then any continuous authorities you have set up will move across to the new card. And even if the account is closed, continuous authorities can continue to take for six months (horrifying in this situation, but imagine if it was your car insurance & you hadn't gotten around to changing the payment details yet).

That said, by using your credit card you tend to have a higher chance of getting most, if not all, of your money back, as technically it's not *your* money... it's the bank's. Unfortunately, if you have willingly given your card details, it's not a matter of fraud. From the bank's point of view you are disputing a transaction you had with a retailer you chose to deal with. Even if that company happens to be fraudulent.

I have also been scammed with this Acai Berry free trial offer and charged close to $600 over a 2 month period. I haven't received any product except for the initial 2 trial bottles. I have raised a dispute with my bank because they make it really hard to stop them charging you as there is only a phone opt out and our time zones make this difficult in Australia. I have also written a letter to the company which is probably to no avail.

Be warned that even if you cancel your card they can keep charging and the bank can hold you liable for the charges. Keep copies of any correspondence and dispute their charges via your bank. And watch put for the fact that they use different company names to charge you.

I signed up to get the free trial which shipping was charged to my credit card. A month later was charged 133 cnd dollars x2 for the "subscription" yet received no more products. I called the company many times, they told me to read the small print on the website. It's absurd to me that this company has so many different phone #'s all over... In Canada @ [protected]. This company plays on everyone's desire to lose weight to extort money. Royal Bank is in the process of disputing this charge as I've not received any products for the 266.00$ charged. We'll see what the outcome is...

I also have been duped by these people. I have no way of contacting them to cancel my so called subscriptions and they have just charged a second lot of both! I feel sick.

I had recently signed up to recieve my 'free' trial of acai berry diet pills also. only to descover that not only would i be paying for a shipping fee of around 3 pounds something, unknown to me if i didnt cancel my subscription within the free trial period i would also be billed for the overall price of the product on a monthly basis. a not so cheap £69!
i was so exited about recieving a free product that i didnt think that there would be any hidden costs hidden within the small print. i am desgusted with this company! and will not be ordering anything for free again!
if anyone wishes to cancel their subsciption with them. i suggest they phone this number to cancel. it is their u.k number; [protected].
either that or i suggest cancelling youre bank account altogether. as these people can do anything with youre bank details. And will probably continue to charge you even though you have cancelled.

best of luck!

I too was scammed and received an additional billing in August for additional product which I did not receive. Today October 14th, 2009 I had a C.O.D. package at the post office from them. I refused it and called the Bank of Nova Scotia to cancel my credit card and they said they would not do that and that as the initial amount had been approved they could continue billing me. My initial amount was to be $3.95 and it was on my bill for $6.62. The second bill was for $55.91 and I received nothing, I am concerned that I will have additional bills. I am printing a copy of this to take to the Royal Canadian Mounted Police. I will be closing my bank of Nova Scotia bank accounts. Because if Viv3 keeps billing because the bank said the original purchase allows them to continue charging us I am STUCK'... vivlabs and viv3 seems to me that this company if playing games.

Lets stop these rats! Lynda

holy f*cking hell! viv3... you got me ! same thing. did the free trial for $1.00... then a few weeks later on 05/08/2009 $30.81 AUD was withdrawn from my visa card... three or four days later two more bottles of Acai Berry arrived in the post... and then on 19/08/2009 .. $149.49 AUD was STOLEN from my account.. and i havent even received anything for it either.. (not that i even WANT the damn things anymore) how do we stop these criminals? I WANT MY MONEY BACK PUNKS! including the bank fees that have accumulated.

From Ireland and been scammed the same way as everyone else with mbna doing a pontius pilate on it - with comments like 'you have made an agreement' 'we are just caught in the middle' they say they have had over 10, 000 complaints but still they do nothing to forewarn their customers, not that it takes a genius to guess why. No refund and no help but not leaving it at that

In dealing with the focus cleanse scam here are some websites that maybe interested in the comsumers plight:

I can only suggest that you report your experience to:

http://scamwatch.gov.au/content/index.phtml/itemId/693900

and

http://acma.gov.au/WEB/HOMEPAGE/PC=HOME

and

http://consumer.vic.gov.au/CA256EB5000644CE/HomePage?ReadForm&1=Home~&2=~&3=~ (or its equivalent in your home state)