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2:05 am EDT
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Subject: VRBO WORST VACATION EXPERIENCE EVER

Jeff and Brian,

I apologize for this having to reach your level but unfortunately no one in your company can help me. I’ve been getting the run around since Saturday and have spent over 4 hours on the phone with your team.

Here’s what happened

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I booked this property on your website well in advance of my trip. Two days before it was cancelled due to a fraudulent property listing. I was stuck finding a place on my own - asked your team many times to help. I ended up having to stay in 3 different places with my 6 guests and Uber all over town. This was because there was a concert in SF that brings 80,000 people into town.

I was told I would be re-imbursed the $1572 + an additional & $1572. I have submitted my receipts and no one will get back with me. Mind you that no where covered the additional expense I had to incur. On top of the fact very embarrassing for me to have to drag my guests all over the Bay Are

Desired outcome: Refund $3000

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  1. VRBO Contacts

  2. VRBO phone numbers
    +49 693 4872 3536
    +49 693 4872 3536
    Click up if you have successfully reached VRBO by calling +49 693 4872 3536 phone number 13 13 users reported that they have successfully reached VRBO by calling +49 693 4872 3536 phone number Click down if you have unsuccessfully reached VRBO by calling +49 693 4872 3536 phone number 19 19 users reported that they have UNsuccessfully reached VRBO by calling +49 693 4872 3536 phone number
    +1 (877) 202-4291
    +1 (877) 202-4291
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    Customer Service
  3. VRBO emails
  4. VRBO address
    Suite 300, 1011 W. Fifth Street, Austin, Texas, 78703, United States
  5. VRBO social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024