Menu
For Business Write a review File a complaint
CB Travel and Tourism VRBO Issue with property being doubled booked and not receiving refund!
VRBO

VRBO review: Issue with property being doubled booked and not receiving refund!

D
Author of the review
4:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We made reservations through VRBO and paid in full for Wednesday November 22 and Thursday the 23rd. When we were close to arriving at the property we texted, via instructions on property website. We did not hear back after waiting 45 minutes so we contacted VRBO. They provided another number but still did not hear back, so VRBO finally made contact. When we did speak with the property owners we were told they were already booked with a traveler through AirB&B, which had been booked for over a month. They explained they had contacted VRBO to list the property a couple of months ago but never heard back, so they had no idea that VRBO had finally listed the property therefore creating a double booking. The property owner went out of their way to accommodate us for Wednesday evening or we would have had no place to stay. We were instructed by VRBO to call back Thursday (Thanksgiving day!) to see about arrangements for that night. When we called we were told “tough”. You were credited a partial credit for the one night. We were supposed to be credited for the taxes, fees and cleaning but have not as of date! There were no places available on VRBO. We found a place available on AirB&B, but the norm is a 2night minimum! We are out a lot more money, duplicate of fees, cleaning fee etc. as a result of which VRBO is responsible.

11-26-23 After over an hour with a dropped called and of course no call back, VRBO now say they will not refund any of the fees (for two nights). They have said a supervisor will call back sometime today, but we were told this Thursday and that did not happen.

Claimed loss: $175.00 + $104.33 in fees= Total 279.33

Desired outcome: We want the fees refunded. We did not change this booking nor did we cancel. Problem was created by VRBO/Expedia with the owners. Our money was taken but the reservation could not be honored! How is that our fault?

View 0 more photos
0 comments
Add a comment

More VRBO reviews & complaints

VRBO - customer service 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VRBO - terrible rental vacation 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VRBO - beware of property owner lying to keep deposit 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VRBO - filthy mountain cove cottage 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. VRBO Contacts

  2. VRBO phone numbers
    +49 693 4872 3536
    +49 693 4872 3536
    Click up if you have successfully reached VRBO by calling +49 693 4872 3536 phone number 13 13 users reported that they have successfully reached VRBO by calling +49 693 4872 3536 phone number Click down if you have unsuccessfully reached VRBO by calling +49 693 4872 3536 phone number 19 19 users reported that they have UNsuccessfully reached VRBO by calling +49 693 4872 3536 phone number
    +1 (877) 202-4291
    +1 (877) 202-4291
    Click up if you have successfully reached VRBO by calling +1 (877) 202-4291 phone number 0 0 users reported that they have successfully reached VRBO by calling +1 (877) 202-4291 phone number Click down if you have unsuccessfully reached VRBO by calling +1 (877) 202-4291 phone number 0 0 users reported that they have UNsuccessfully reached VRBO by calling +1 (877) 202-4291 phone number
    Customer Service
  3. VRBO emails
  4. VRBO address
    Suite 300, 1011 W. Fifth Street, Austin, Texas, 78703, United States
  5. VRBO social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all VRBO contacts