Menu
For Business Write a review File a complaint
CB Web Design and Development W3 Solutions Refrigerator service frigidaire fg4h2272uf
W3 Solutions

W3 Solutions review: Refrigerator service frigidaire fg4h2272uf

D
Author of the review
10:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Key pad on Deli drawer on 2 year old fridge caught fire. A "so called" emergency service call was generated on Sept 12, 2023. i have been following up to find out when the parts are to arrive. Was told the last part was to arrive October 5th. I called Transglobal to get an update and now being told the last part is not to arrive until October 7th. They would not initiate a service call to install the new parts until the technician acknowledges receipt of the parts. We are now going into week 5 without a fridge. No compensation for lost food was offered, but I did ask and was told that they would compensate up to $250 for freezer food only with proof of purchase. It has cost us a small fortune to eat out for 5 weeks! I also called Frigidaire, and they will not do anything. Claim the parts are not purchased directly through them. When you spend $3500 on a refrigerator you certainly do not expect to have it breakdown, or catch fire within a 2 year period. A refrigerator is a necessary item for survival in a home, how can these people get away with this less than ideal type of service. Just lucky I guess that we were home when the fridge starting smoking or I could have been without a home to live in as well!

Desired outcome: I would like compensation for 5 weeks of downtime, money spent on eating out and having to replenish my fridge if I ever get it working again.

0 comments
Add a comment
  1. W3 Solutions Contacts

  2. W3 Solutions phone numbers
    +1 (877) 999-1915
    +1 (877) 999-1915
    Click up if you have successfully reached W3 Solutions by calling +1 (877) 999-1915 phone number 0 0 users reported that they have successfully reached W3 Solutions by calling +1 (877) 999-1915 phone number Click down if you have unsuccessfully reached W3 Solutions by calling +1 (877) 999-1915 phone number 0 0 users reported that they have UNsuccessfully reached W3 Solutions by calling +1 (877) 999-1915 phone number
    Dealers
    +1 (866) 913-1350
    +1 (866) 913-1350
    Click up if you have successfully reached W3 Solutions by calling +1 (866) 913-1350 phone number 0 0 users reported that they have successfully reached W3 Solutions by calling +1 (866) 913-1350 phone number Click down if you have unsuccessfully reached W3 Solutions by calling +1 (866) 913-1350 phone number 0 0 users reported that they have UNsuccessfully reached W3 Solutions by calling +1 (866) 913-1350 phone number
    Consumers
  3. W3 Solutions emails
  4. W3 Solutions address
    300-1455 Bellevue Ave, West Vancouver, British Columbia, V7T1C3, Canada
  5. W3 Solutions social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024

Most discussed W3 Solutions complaints

Defective product received
1
(opinions to this review)