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I rented from Westdale Hills Apt in Euless Tx. for a yr. First let me give you a heads up about the staff and management. They are very rude, disrespectful and bitter( with a case of prejudice). I had complained to them for 4mths. that at certain times I didn't have cold water. when taking a shower at 430 am before work I mainly had to be in and out in 1min.before the water was steaming hot. I could not drink from the faucet because the water was hot, not lukewarm but hot. I washed my colored clothes in hot water. The best answer as to why they had not fixed the problem in 4mths. they didn't know what the problem was and when finding the problem the parts where expensive. I called the city of Hurst the problem was looked into but it continued. I decided to break my lease but they had a problem with me not giving them 30day notice. This according to my lease pg.3 pargh.26&31 are not necessary if I have complained more then 3x about the same problem, I have 5 complaints.Just a heads up if you are looking for an apartment keep driving by Westdale Hills and find another one. Staff member LISA( because when I asked her name she spelled it out, guess she thinks cause I'm black I cant spell simple names) is in need of a attitude adjustment and a personality. If you cant deal with the public and their problems don't take a job that requires customer service. DONT DO IT: heads up!
DON'T BE FOOLED.
The first thing you will like is the Cheap rent.
The communication is lousy, the left hand has not a clue what the right hand is doing.
I was promised verbally lots of things and after signing a 15 month lease I found out most of it was hot air to get me to sign the lease.
Because the properties are many, they only have internet provided in certain buildings. On on side you have ATT which will be either Dry Loop DSL or Uverse, don't assume because there is ATT you automatically can get Uverse, they will promise you that you can but it is a lie, I used to be in that Industry and I spoke with their ATT area Manager and she confirmed that Uverse is NOT available in all the ATT capable units. The leasing agents will promise you it is though.
What is awful is your only alternative is a terrible satelite based service called Ignition, which is over priced and sub par on speed and bandwidth. Like 50$-60$ for basic which should be a Uverse speed.
So I moved in with the promise of Uverse in my Unit. I was excited, naturally because my business revolves around needing high speed internet else I lose a lot of money because I can't stay connected. So I call up ATT and they tell me that my entire building doesn't exist on the map, the building next to me does... Great, so I call my leasing agent and ask to move and she acts like I am the social pariah and insists she had no clue and says her hands are tied and I would have to pay out the lease at full rate... 15 months later I try to avoid this from happening, I set up to transfer and they try the SAME tactic, they sign me up for two different units SWEARING that it has everything I want but after calling service providers it proves to be all lies. After a month and a half of telling them I won't move in until they can prove and I can verify that my unit would have all services requested I won't sign. We finally find something from the Leasing MANAGER she quotes me price and we verify, on move in day to sign the lease the agent raised the price by 5-10$$ I was annoyed but I needed a place to live and I was already set to move so I agreed. They did a walk through and said there was no major issues with the apt so I transferred. A month later they hit me with damages and a repair bill of 500 bucks. For not bleaching my fireplace? 20$ For leaving a Bag of ice in my freezer and having a small SMALL stain in it. 20$ For having two bent off pieces of blinds on two blinds 80$ for normal wear and tear (slightly dirty carpet no major irremovable stains) 200$. They do everything in house so they can Charge ANYTHING they want and dont show you the form you sign only the addendum not the list of prices.
So they will screw you and screw you while smiling the whole time. I never was late on rent, never had a complaint filed or damaged anything. I have had a perfect rental history and this apt decided to try and rip me off.
Avoid them at all costs, i would pay 100 more a month to avoid these liars.
There is no clear management so you can't escalate anything.
Its been over 1 months since ive had n oven that works.
My half bath has flooded from a huge leak literally every other day for a month and they have done NOTHING but send one spanish guy to ask me where it is and i said that was his job after pointing out the bathroom.
After all of this they still feel like they have the right to Nickle and dime and over charge for their services. THIS IS WRONG. We will see in small claims court how this holds up and maybe take out a few quarter pages in local newspapers and talk about their FALSE ADVERTISING and unethical dealings.