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CB Fitness and Wellness Apps ClassPass This company refused to change the time for my classes
ClassPass

ClassPass review: This company refused to change the time for my classes 7

R
Author of the review
4:16 am EDT
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I joined the website www.classpass.com and their classes several weeks ago. But due to time conflict, I couldn’t visit all classes. I started to waste time and money, therefore I wasn’t so happy about it. I contacted the rep and told that I would like to change the time. I was upset that the staff refused to help me and the rep spoke in rude manner with me. I wasn’t satisfied with such attitude and help.

7 comments
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An Sophie
US
Sep 06, 2018 4:13 am EDT

Why would there be a 15GBP fee for a missed class, if it is missed already and therefore cost me a class from my monthly subscription?

This makes absolutely no sense! I want my money back

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mdodoosowah
GB
Oct 28, 2018 3:56 am EDT

hi i would like to advertise my fitness class with you but have not received a response to my email.

C
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Classpasscomplained
AE
Aug 19, 2019 2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I complained this company. I started to use trial for 14 days and now they get 40+40+60aed money for different times because of late cancellation. I did not see any of rules. I just want to try it but they get my money without asking me.

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T Waddell
US
Sep 07, 2019 8:05 pm EDT

I got charged 49.99 for a membership but I cancelled it out a month ago I no longer have the app either.
I used the class pass once when I went cycling at Soho cycling in Tampa but I haven't used it or went since due to my work schedule
I made sure to cancel and delete the app but there was still a charge made

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Jane TZ
US
Feb 19, 2020 4:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ClassPass — unauthorized renewals, refusal to accept cancellations!!!!!

J
J
Jane TZ
US
Feb 29, 2020 2:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ClassPass — unauthorized renewals, refusal to refund
ClassPass — unauthorized renewals, refusal to refund

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A500
Singapore, SG
Mar 20, 2023 6:39 pm EDT

The free trial is a scam. I cancelled my free trial but they did not even process my cancellation and they ended up charging me S$ 99. Even after continuously emailing to the customer service for 15 days, they are refusing to give a refund.

  1. ClassPass Contacts

  2. ClassPass phone numbers
    +1 (888) 493-5953
    +1 (888) 493-5953
    Click up if you have successfully reached ClassPass by calling +1 (888) 493-5953 phone number 0 0 users reported that they have successfully reached ClassPass by calling +1 (888) 493-5953 phone number Click down if you have unsuccessfully reached ClassPass by calling +1 (888) 493-5953 phone number 0 0 users reported that they have UNsuccessfully reached ClassPass by calling +1 (888) 493-5953 phone number
  3. ClassPass emails
  4. ClassPass address
    275 7th Avenue, New York, Arkansas, 10001, United States
  5. ClassPass social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
ClassPass Category
ClassPass is ranked 2 among 10 companies in the Fitness and Wellness Apps category