My Account No : [protected] In the month of February 2024 i was checking about ethereum price & its details in google. I clicked on a link by giving my contact details. Immediately i got a call from Xpromarkets executive. He told me to open account to start trading in international market with a deposit of $250. I have opened my account on 15th Feb 2024. Immediately next day i was assigned with Sr.Account manager Nazish.CH, she called me & explained how to open trades. After that from the very next day she started pushing to deposit $50,000 so that i can start earning $10,000 per month. I denied as i don't have so much funds, then she started negotiating for $25,000 for which i denied. Suddenly on 28th Feb 2024 she called me and said if i deposit $250 my account will get updated from classic account to solver so that swap charges will be almost negligible. Then i deposited $250. My account was changed from classic to silver but i did not see any change in swap charges, swap charges were still high. Meanwhile she started insisting me on depositing $25,000 for which i denied as don't have funds i said. Then she asked me how much i can arrange, she mentioned that there is a important event a head in the US markets which is a good opportunity to earn at least $10,000, Then i deposited more & more amount. She made me to deposit amount but she never called me back to take trades for the event. Later she called me and told me silly reasons that she was hospitalized etc... Totally i deposited $8772 to take trades, Nazish.CH made me to open trades. Few were closed in profits but overall my account got in to almost Zero. My open positions were getting closed & they were getting liquidated. When the trades were in minus, i asked her if they gets closed automatically then i will end up in loss, she very clearly said that not to worry no positions will be closed as we modified the trades they will not get closed until the trades get into profit. I believed her & continued to wait. Till then i made a profit of $3000 after that all the trades which she made me to open went into minus and all open positions got liquidated. Overall i made a loss of $2500 in my account as on 21st March, i was not satisfied the way my account was handled by Nazish.CH and the way of her talking or behaviour with me. I raised a complaint on her & made my account manager to change. New account manager Mr.Darab.AH was assigned to me. He called me & consoled me and said in order to recover my loss of $2500 he said i have to deposit $6000, as i did not want to lose my hard earned money, i deposited another $5730. On 20th March he called me & said there is a event ahead in US markets about fed meeting. This is a golden chance to recover my loss. Then i deposited the money of $5730 he said he will give me call before 1 hour of the event & he did not call. Next day on 21st March he called me & apologized that he could call. On 21st March he made me take almost 10 trades left right & centre by connecting in zoom. After opening trades he said he will call back in 10 minutes to discuss about those trades. I waited for full day, he did not bother to call at all. So i closed the trades which were in positive & holded the positions which were in minus. Next day he called me & asked me why i have closed the trades, i said clearly as they were in profits i closed. I questioned him very clearly that why he did not call back in 10 minutes & whole day, he did not even give any instructions not to close positions even though they are in profits. Without any strategy, risk management, stoploss he made me to open the trades left, right & centre. Overall as on 21st i deposited $14502 and my account went into almost negative, on 22nd March he called me and asked to me deposit another $6000 to stop the account getting closed to save my loss of $14000, as i was loosing $14000 i deposited another $5700 overall i have deposited $20202 as on 22nd March. But still my account is in minus, overall my $20202 is at stake and i am in big loss. Overall Nazish.CH & Darab.CH ruined my entire account and made me to loose $20202. Now my account is almost in Zero it may get closed at any given point in time on 25th March. I want justice and refund of my funds. Overall : 1) They put lot of pressure to deposit more money. 2) Overall intention is very clear to make us loose money not to make profits. 3) There is no proper strategy, risk management, stoploss to save customers capital. 4) My hard earned money of 20 years I have deposited, which is ruined in one day. 7) I am jobless now, to make some money for myself & my family daily living I entered into this but finally ended up with miserable experience by losing the entire $20202 I need justice & my funds back before I take it to national level escalation through various medias & social medias. I have already raised the concern in Trustpilot media.
Claimed loss: $20202
Desired outcome: I want my complete money refund.
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