Menu
For Business Write a review File a complaint
CB Online Shopping Y&G F2P Boots that were purchased through advert on fb
Y&G F2P

Y&G F2P review: Boots that were purchased through advert on fb 144

J
Author of the review
5:03 am EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm trying to return a pair of boots that were ordered from an advert on fb.
I received the boots last week with no purchase advice in the packaging so no details of where I've purchased them from.
The address I have managed to find was on the delivery note sticker on the packaging as the returns address.
The payment from my bank looks like a crypto currency transaction and I am quite confused. The parcel has a customs declaration on it but I wasn't aware I was purchasing from abroad.
Please can you advise what I should do about this return

144 comments
Add a comment
W
W
William Wilson
US
Jul 01, 2020 5:33 am EDT

Clearly something needs to be done about this. I've purchased an iPhone cover that arrived with a shattered screen. I contacted the seller and was told I need to return it to Shenzen at a cosy of $38, which is way more than the cost of the cover. I have raised a complaint with PayPal but by the the looks of it there is not much hope of a resolution. The lesson learned is do not purchase anything off Facebook adverts. Something needs to be done to call a halt to this cheating people out of their money.

B
B
Be careful buying online
US
Jul 01, 2020 7:00 am EDT

Y&G F2P is not the seller. They have about as much to do with the seller as Royal Mail does. They are a company who specialises in shipping bits from China to the UK.

If you receive random good/toys/things you didn't order, then it's likely a different scam. You probably ordered something else, and they ship you some junk. The fact they shipped something means they have "proof" of delivery. Again - this is unrelated to Y&G F2P.

If you're buying things from Facebook or other random "retailers" online, be prepared for a bad experience/scam. Buy cheap, buy twice etc. etc. Pay using your credit card via PayPal. The Consumer Credit Act or a general "chargeback" can be attempted when the goods delivered were not acceptable.

Again, don't blame Y&G F2P, blame the dodgy seller you bought this cheap item from.

H
H
Howard Grove
US
Jul 01, 2020 6:00 pm EDT

I purchased a pair of Electric Branch Scissors-UK/8”Pruning Shears, at a total cost $24.89 this included posting and packaging, on the 20 June 2020 I received a package which was posted through my letterbox, which I thought was strange as what I had thought I had purchased would be too big to go through. When I opened the package I was completely horrified to see I had received a cheap and nasty pair of manual secateurs, nothing like what I had ordered, completely the opposite.These were ordered through Facebook advertisement for a company called Negatick, there was no receipt in this package, but I had made payment through PayPal.
I’m have made contact with the company but they think it’s okay because they have sent me something as described on the package as Twig Scissors with a value of £3.18.
I have made several complaints, but have to wait a few days for a reply as this company is in the U.S.
Total nightmare, I would have thought that Facebook would actually vet what they let on their sites.
H.G

N
N
Neauve
GB
Jul 05, 2020 6:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a 17" Born Again Doll and I received a cheap tatty 7" doll. £38.98 inc P&P . Mailed them and the answer I got was that they made a very small profit and the one I had been sent was worth the money and I could sell it on or give it as a present. Best place is the bin. They offered me $3 refund or $5 to be set against another purchase. They must be out of their tiny minds if thy think I would place another order. What really makes me cross is that Facebook and Ebay allow these companies to use their sites conning the public. It is also difficult to know who or where we are buying from, we pay in dollars but most rubbish comes from china, more clarity is needed on Ebay particularly to know where these items are coming from and although I always select UK only I still get rubbish sites from companies who have imported them to be sold by UK companies. I am going to see if Paypal can get my money back. Worth a shot and I shall also contact Trading Standards to try and get them black listed or better still closed down but that is unlikely as they are making a fortune from us unsuspecting buyers.

L
L
Libby Bassam
US
Jul 16, 2020 5:17 pm EDT
Replying to comment of Neauve

I also ordered one of these dolls for my grand-daughter's birthday - absolute joke what they sent.
They offered me 30% discount - I think not. I've replied saying I want the doll as advertised - or all of my money back

S
S
ShelleyShelley
GB
Jul 15, 2020 7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered some sun glasses and some foundation from WISH 7 weeks ago, today I got a cheap tat looking wedding ring in a box, no idea if they have sent this instead of my sunglasses and foundation but I definitely didnt order this cheap ring. As above mine has return address as Y&G F2P Southall... Has anyone managed to get hold of anyone to actually speak to about this ?

K
K
Kerensa Smith
US
Jul 15, 2020 8:20 am EDT

I have just received a cheap brass looking ring as well today but haven't actually ordered anything from anywhere? Under the royal mail tracked sticker is another sticker that I can't reveal but it has a date stamp on it of 3rd July 2020 and there's a customs declaration on the back saying household items * 1 with a value of GBP12.04 and country of origin CN (china)

S
S
ShelleyShelley
GB
Jul 17, 2020 4:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

That's exactly what my packaging says too, I actually now think its a rattan table/cooler I ordered about two months ago via Instagram or Facebook, Paid £40 for it. I am in dispute with them via paypal now..

N
N
Neauve
GB
Jul 15, 2020 8:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been involved with Y & G but they are only a forwarding company the company and here is the
return address:
Heng TaiLong Warehouse Co. Ltd., West Yiheng Road, Kapok Industrial Area, Qishi Town, Dongguang City, Guangdong Province, China Postal code:523508 Tel:[protected] .
Receiver:龙礼期 Long Liqi

I bought a 17" doll but I got the ugliest 7" doll which inc P & P cost $38.98 but pigs will fly before we get our money back. Personally I think Facebook should be responsible for allowing this scam outfit to sell on their site, they should all be vetted.

K
K
Kerensa Smith
US
Jul 15, 2020 8:38 am EDT

I have just worked this out - I ordered a hula hoop exercise belt thing from facebook a few weeks ago and received an order confirmation from Snowhoubing for it to say it had shipped on 4th July. I had to pick apart the packaging envelope and shine a light through it to find the order number on an overlaid sticker - I received a nasty brass ring. I'm going to attempt a paypal claw back as it's obviously a scam and a P**stake

L
L
LizOl G
US
Jul 16, 2020 8:18 am EDT

I did the same -(exercise ring from same company)
Received tacky ring this morning - so annoyed
I’ve sent a complaint via PayPal

S
S
Shona Sheaf Gifford
US
Jul 17, 2020 2:18 am EDT

I ordered a hula hop back in June from Facebook I received a tacky gold ring on 15th July when I checked my tracking it said my hoop had been delivered on the 15 th I have reported to the fraud trading I’m puss off to say the least

L
L
Louise Landon Storer
US
Jul 15, 2020 9:01 am EDT

I have received a very tacky thumb ring from these people. I have not ordered it. Concerned how these people have my name and address and why they sending me something I haven’t ordered.

N
N
Neauve
GB
Jul 15, 2020 5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was sent a pair of sun glasses which I never ordered or paid for, seems to me they need someone to go into this company and sort it out. Message is DON'T BUY FROM CHINA although we don't always know where our orders are coming from

H
H
Helepi
GB
Jul 16, 2020 5:58 am EDT

I have been battling via e mail for a refund for returned rubbish goods to Y and G F2P since the start of June.
All receipts of postage and tracking sent to them as requested. 'Package still in transit' is their response.
Checked out the address, it's a warehouse for shipping and transit, director Mrs Manlin Li, sounds Chinese to me, There must be somewhere we can go with this appalling scam set up.

L
L
Libby Bassam
US
Jul 16, 2020 5:21 pm EDT

On another company, I ordered a reclining camping chair from http://24hserviceforu.com
They sent me a cheap hammock! I sent an email saying I hadn't received my goods and they sent me the tracking info - but this is for the hammock - which I didn't order.
Waiting to hear what their response will be - have asked for goods or refund.

B
B
Barry Hughes
US
Jul 17, 2020 8:49 am EDT

Why are Facebook letting y&g scan people on there web site .they cost me £32.77 for a 5inch doll .which the equality was terrable I would not give it to the dog to play with .no good for my granddaughter child care mr b hughes

View 0 more photos
R
R
Renee Smyth
GB
Jul 20, 2020 6:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’ve been had by the same company. Spent £34 on this doll. Hopefully PayPal are on my side

R
R
Renee Smyth
GB
Jul 20, 2020 6:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This £35 reborn doll arrived from China this morning. Can’t believe they have the audacity to even post something that looks like this. Hopefully I’ll get a refund from PayPal. I’m so angry that I was this stupid. It’s the size of a small remote control

View 0 more photos
L
L
Linda S Davis
US
Jul 21, 2020 12:52 pm EDT

Ordered and paid for a portable sewing machine, also got the tacky ring, are these people for real, still no reply from them, and an On going case with paypal. Has anyone noticed every couple of days the company name changes but its the same company listings. Dirty work afoot.

B
B
Birte Nielsen
US
Aug 07, 2020 5:49 am EDT

I ordered some clothes and was charged £119.00 via amazon.co.uk 23rd July 2020. Have now raised this with both my bank (First Direct) and Amazon.co.uk as the goods are shoddy. Wish to return the goods to Y&G F2P in Southall of course, with recorded delivery, but still wonder whether I shall ever get a refund. Will carry on asking for a refund of course once I have returned the goods to that address in Southall. Seems that these guys in Southall must have an enormous skip for all the goods they receive. Wonder how FaceBook can carry on with adverts for these scams from several manufacturers.

G
G
Gareth Phillips
US
Aug 19, 2020 7:39 am EDT

I also got scammed with the boots bought from a Facebook advertisement. There is no seller name and no return address. It is obviously a scam ( The boots were a couple of sizes too small) I will take it on the chin, but the golden rule is do not buy stuff from Facebook sources !

V
V
VBinTeesside
GB
Sep 14, 2020 9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased a pair of shoes from a company called Blesher which was advertising on Facebook. The items did arrive, in a tatty ripped box with Chinese writing all over it. The shoes were awful, battered and very cheap with the wrong size to cap it all. I commenced the process of returning them and realised I had no address or information for doing so. However, there was one address in miniscule writing which was our very favourite Y&G F2P, Unit 5 Trident Way, Southall. Having read the above posts and recieved no repsonse from the "Blesher" website I am about to give up (£36.27 down the drain!)...unless anyone else has an idea why I shouldnt?

D
D
David Wolstencroft
US
Sep 18, 2020 11:30 am EDT

My wife ordered a small dog bed for a Maltese dog a packet arrived today size about 4 inch by 6 inch we opened it about the size of a hat dog can fit it’s head in can’t get any instructions to return and reading these reports doesn’t look like we are likely too customs form on packet we thought it was from Goodboy in uk . Facebook should check out the company’s advertising on their site as picture shows I now have aRussian hat for winter dog walks

View 0 more photos
M
M
Mary Lockyer
US
Oct 05, 2020 9:07 am EDT

Livid, ordered what was advertised as a closing down sale of cardigans, last day, it was not even knitwear but this nasty nylon printed thing that looks nothing like the goods advertised on face book, never again and its the same scam address, the irony is the postage is paid in the UK and they put that over any other postage, however given the speed of delivery unlikely to have come from China, looks like a job lot of fake goods has been bought, Have e mailed asking for a refund and reported this to trading standards too. not holding my breath, think I paid as a paypal guest, facebook should be ashamed at letting this continue

P
P
Paul Hibberson
US
Oct 20, 2020 12:01 pm EDT

Well I have had a similar experience which I'm dealing with at the present time with PayPal and my credit card company.
I ordered a Stihl mini battery powered chainsaw I paid half price as it was a discount of 29.99 Euros. I receive a confirmation letter from PayPal and also from a company called ultra yeah for this STIHL STA26 MINI BATTERY POWERED CHAINSAW WITH A PHOTOGRAPH OF THE OBJECT I WAS BUYING.
I received a package a few weeks later containing a piece of of chain saw linkage not what I was expecting not what was written as a description on confirmation of my purchase from this company and certainly nothing like the picture of a mini orange coloured.
The package also arrived with a customs declaration on the back in US dollars surprisingly and I thought it would be in euros. When checking PayPal I found that following it's tracking in a come from China. On the package there was a return address in Southall all of y&g f2p, unit 5 trident way Southall UB2 5LF. well after looking on Google and putting that addressing there's plenty to keep me reading hear for the next few weeks about all the experiences people have had. Now I've been asked by PayPal to return the item and I must say I'm very dubious although they are offering me up to £15 postage refund and I will get a full refund. hopefully I will get a refund for my postage but I shouldn't have to do this or anybody shouldn't have to do this.

P
P
Paul Hibberson
US
Oct 20, 2020 12:02 pm EDT

Similar to other people the video advert was flashed up on Facebook it now appears to have disappeared but is under a new business name.

G
G
GeorgeHRidley
Barnsley, England, South Yorkshire, GB
Nov 05, 2020 11:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I receive only 0one item instead of the full set of swaging tools I ordered and paid for, how do I go about taking these crooks to court, I see I have to agree to the terms of the complaints board terms and conditions but see little evidence of them doing anything against this sham company?/

C
C
colinb46
Colchester, GB
Nov 22, 2020 8:14 am EST

I ordered 2 laptops from Wish at the start of this month and waited patiently for them to be delivered. Instead of the laptops being delivered to me I received two black cheap and tatty rings that were worth no more than 50p. I used the contact agent service that Wish have in their website. After several days of badgering Wish I had to upload photos of the packaging, the front and back and a couple of photos of the ring. Wish has so far only refunded me for one laptop, even though the other laptop was ordered at the same time as the first laptop. I have followed the same instructions i.e uploading the photos, but I have not received a refund. It is scandalous how this scam continues to happen. The con artists carrying out this scam must be making thousands of pounds. All in all it is theft and should be stopped by Wish and all of the other company's this is happening to. For now all I can do is warn anyone who is thinking of buying goods from Wish not to use them, they are a company who do not care about their customers.

M
M
Margaret Gates
US
Dec 05, 2020 9:13 am EST

Well, I think I am a little different to most people. Today I received a parcel containing a 1000 jigsaw, round geometrical Earth, moon and sky...I didn't order this, I've not been charged for this. Quite a puzzle if you'll excuse the pun

Q
Q
Qubits Force
US
Jan 21, 2021 11:17 am EST

That is because that is the 3D map the logistics company is using and haven't quite got postcode alignment...

S
S
Shivvey
US
Dec 15, 2020 7:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I've been taken in by a scam with the same returns address on the parcel - I ordered a kids teepee tent from a company called 'Little Jax' claiming to be a UK company. They were really unprofessional when contacting them about the delivery and when it was finally received the product was cheap and terrible quality - I wouldn't let my kids play with something that poorly made. No invoice or packing note and unsurprisingly they have now gone silent when I have asked about returning the goods.

P
P
Peter mcnab
Edinburgh, Scotland, Lothian, GB
Dec 16, 2020 10:16 am EST

Today I received a pair of sunglasses from same address, I did not order these.

A
A
Amber Matthews
US
Jan 16, 2021 2:07 pm EST

I also got the same, I got a pair of sunglasses I did not order

M
M
Matthew Richter
US
May 20, 2021 5:15 am EDT

I got the same pair of sunglasses arrived today

G
G
guinnessjon
Swansea,, GB
Jan 06, 2021 10:00 am EST

If it's of any help I recently purchased two items via Wish.com and they, too, arrived in separate sealed packages in a single bag from Y&G who are obviously their UK agents responsible for distribution. Contrary to most on this board, I am absolutely delighted with these items. My feeling is that, as the overseas markets expand (China in particular), agencies/freight forwarders such as Y&G will proliferate and these problems will multiply. Ah, the joys of internet shopping rather than supporting your local High Street.

Q
Q
Qubits Force
US
Jan 16, 2021 7:19 am EST

I git this from the same Y&G F2P. site. Not sure why - think it is when I went to https://ygddre.com/. to get some laptop desk's
Is a scam as got the same rings as mentioned.

View 0 more photos
Q
Q
Qubits Force
US
Jan 21, 2021 11:38 am EST

I am working via the PayPal Resolution Centre to discuss with SY Online Venture Sdn. Bhd. (who are the supplier, I believe)
They are responding at least via that mechanism. They have said that their shipping forwarder is https://global.cainiao.com/.
My Shipment tracking has not been updated since Dec 31st.
Apparently, they are waiting for feedback but I think I will ask PayPal to intervene as we are covered by the Credit Consumer act. Let's see

Have given them mutip

E
E
Eleanor Rutter
US
Feb 03, 2021 11:16 am EST

Hi I ordered a ergonomic lap top holder and got the same ring as you, i have opened a paypal dispute

H
H
Hilary F
US
May 05, 2021 8:58 am EDT

I received exactly the same silver coloured ring. Do you know how to send it back? Were you charged by PayPal or credit card? Haven’t a clue what it is!

M
M
Mivvi
US
Jan 23, 2021 1:16 pm EST

My boyfriend just received a packaged from Y&G F2p with a south hall address. The weird part is we ordered nothing, it has my address on it but his name. It’s a cheap plastic toothbrush holder. It has a customs declaration and was paid for with American dollars? Even tho it’s a British return address and out address is British too. Very weirded out it says it was ordered on the 12th of jan 2021 it’s now the 23rd

View 0 more photos
D
D
Dave678
US
Feb 18, 2021 9:13 am EST
Replying to comment of Mivvi

I've just received a parcel exactly like that. Mine contained 2 pairs of flip flops though. Weird.

D
D
Doctorluz
Bham, GB
Aug 18, 2021 1:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Dave678

I have also received a parcel from that address even though I have ordered nothing. Contained two small cardboard boxes like those for cosmetics bottles, folded flat. I wonder what kind of scam this is and whether they are collecting proofs of delivery or trying to make claims later?

S
S
sdave
coventry, GB
Feb 02, 2021 9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i got aroller today it not what iorder i oreder aroller which hold the paint

I
I
Ian Stuart
US
Feb 10, 2021 2:18 pm EST

its all very well writing on here with all you experiences, same happened to me, but what the point and what are anyone going to do about it? It goes on and on and PayPal are in on it, as its money to them and they don't care about you or me, is there anyone out there with a solution to stop these people and get them reported as i was told to send my item back for a refund, but there saying they have not received it and it must have got lost in the post, well back to china its to be expected and they know that there disgusting people

K
K
Kevin McNamara
WALLASEY, GB
Feb 13, 2021 6:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered 3 face masks& 30 filters, all I've received is 30 filters! No good without the face masks!
K McNamara,
109 percy Road,
Wallasey,
Ch44 7DZ

Y
Y
Yelzel
US
Apr 06, 2021 11:53 am EDT

I have just received Samsung ear phones which I didn't order (I don't have Samsung) Customs declaration says it's an MP4 player at $78.00 which again I've never ordered. I've checked my PayPal and bank account, nothing taken. But under the declaration sticker is another sticker with my name and order number and the same item, but no company name - again just Y&G F2P address. I am very concerned. Can anyone help please

F
F
Fboa01
Newmarket, England, Suffolk, GB
Apr 29, 2021 3:48 am EDT

I ordered a cat running wheel worth £38 through a Facebook ad and have recieved a laser pointer worth £1.50

D
D
Debra Cuming
US
Apr 29, 2021 12:56 pm EDT
Replying to comment of Fboa01

I have also had this happen. Are you sure you're definitely not getting the wheel? That they are the same company.

H
H
Hela Gove
US
Apr 30, 2021 12:15 pm EDT

Just had a pen turn up after ordering the wheel from fb. I’m guessing I’m not seeing my £50 again?

T
T
Thomas Gracie
US
Apr 29, 2021 9:17 am EDT

advert on facebook saying walmart & supermakets sqeeze inventory

paid 52 pounds through paypal and have received 1 pair of of wireless headphones
the address if undelivered is y&g f2p
unit 5 trident way
southhall
ub2 5lf
dont buy anything on facebook showing people getting old stock from walmart&amazon it is a scam.

J
J
Jon Gough
US
May 06, 2021 8:33 am EDT

I ordered some trainers via a facebook advert ( yes that old chestnut and I fell for it)
a couple of weeks later a parcel with a fake Hermes scarf in it.. better than a brass keyring but certainly not to the value of the £85 I parted with.
My personal beef is with FB that allows these adverts with all the fake links etc

R
R
RichardJP
Middleiwch, GB
May 10, 2021 8:21 am EDT

I ordered a hand held pc, received a taty small gold (plastic coin). Raised it with Paypal, supposedly I have to return it to China to get a full refund. £20 to send it back to China - now complained again fingers crossed. Its a really clever scam!

P
P
Petergiles
Carmarthen, Wales, Dyfed, GB
May 14, 2021 1:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Not to sure what I have ordered but this morning I received this childish back pack and this little round thing that is to do with music its a mini speaker did not orderd this what do I do to return it and whether I have been charged for it please help this has been posted from the same address as the above people

J
J
Jo E S
Neath, GB
May 20, 2021 8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ive received 2 silver rings & 2 bracelets. (Not silver) through the post, same company as everyone else above. Not ordered but really worried. Keep checking bank account but no monies taken. What is going on. No idea who to contact to stop this.

G
G
Gail Robson
Darlington, GB
Jul 09, 2021 9:41 am EDT

I have just received a charge mini speaker no make, which is rediculios I suppose to be getting a amazon pallot, how do you go about getting your money back

S
S
sjca
US
Jul 13, 2021 1:26 pm EDT

Me too and email account rejects queries!

D
D
Debi 22
US
Jul 03, 2022 6:26 am EDT

Did you get anywhere with this